Senior Global Sales Training Manager – Medical Device, Capital Equipment
Philips
Training Manager
HelpGrid
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor, and develop a team of trainers to deliver engaging, high-impact learning experiences
- Ensure trainers are well-prepared, equipped, and continuously improving their facilitation skills
- Oversee trainer performance through regular feedback, coaching, and performance reviews
- Manage training schedules and ensure timely delivery of onboarding, refresher, and upskilling programs
- Design, manage, and execute training programs for Sales and Customer Support teams
- Partner with Instructional Designers to ensure training materials are accurate, relevant, and aligned with business goals
- Standardize training methodologies and ensure consistency across teams and regions
- Implement post-training evaluations and knowledge checks to measure learning retention and impact
- Collaborate with Sales, QA, WFM, and Operations to identify performance gaps and training needs
- Use data and performance metrics to design targeted learning interventions
- Ensure training initiatives directly improve key metrics such as conversion rates, CSAT, AHT, and QA scores
- Track and report training effectiveness, agent readiness, and ROI of learning programs
- Keep training programs agile and responsive to evolving business needs
- Introduce innovative learning techniques and technologies to increase engagement and retention
- Support change management initiatives by ensuring teams are trained on new processes, policies, and systems
- Streamline training operations for efficiency without compromising quality or learner engagement.
Requirements
- 4+ years of experience in training management or a similar leadership role
- Proven experience leading and developing a team of trainers in a fast-paced, performance-driven environment
- Strong understanding of sales processes, customer support operations, and performance coaching
- Excellent analytical skills, with the ability to translate performance data into actionable training strategies
- Exceptional communication, facilitation, and leadership skills
- Experience collaborating cross-functionally with QA, WFM, HR, and Operations teams
- Highly organized, adaptable, and results-oriented.
Benefits
- 100% remote work
- Opportunity to lead and grow a training department
- Health insurance
- 25 days of annual leave
- Fast-growing, collaborative company culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training managementperformance coachingdata analysistraining program designlearning evaluationagile training methodologiesperformance metricsknowledge checkssales processescustomer support operations
Soft skills
leadershipcommunicationfacilitationanalytical skillsorganizational skillsadaptabilityresults-orientedmentoringcoachingcollaboration
