Help Scout

Engineering Manager

• Develop a team of high-performing engineers
• Measure performance across multiple competencies
• Lead a stable team of 5-8 engineers
• Spend time pairing with engineers and reviewing PRs
• Develop best practices and resolve technical debt
• Collaborate with peers to solve hard problems

Support Engineer

• help customers learn how to use Help Scout
• voice for the customer ensuring company learns from experiences
• help develop and refine systems for team improvement
• troubleshoot potential bugs
• document feature requests
• collaborate with team to elevate customer voice

Technical Support Specialist

Analytics Engineer

• build and maintain data models using dbt, creating a reliable, well-documented analytics layer that supports teams across the business.
• collaborate with analysts and stakeholders to deeply understand reporting needs and turn those into scalable, trustworthy data solutions.
• define and develop core metrics, reusable dimensions, and standardized data models that power BI dashboards and reporting.
• ensure the accuracy and consistency of our data by implementing thorough data quality tests and validation processes.
• design and optimize SQL queries for performance, readability, and long-term maintainability.
• write and maintain clear, accessible documentation for your data models, transformations, and business logic.
• support Looker (and potentially other BI tools) by building strong data foundations that enable self-serve analytics across the company.

Brand Designer

• Execute work that defines and evolves the look & feel of the Help Scout brand.
• Set the visual standard for the design team tethered to strategic initiatives and business impact.
• Own and implement design systems, frameworks, and direction documents as references for the team.
• Inspire and mentor teammates, foster consistency across channels, and elevate the brand and way of working.
• Bring product to market on the website and support multi-channel brand campaigns, retreats, and swag.
• Ensure customer-facing work looks, feels, and sounds like Help Scout for several hundred thousand monthly viewers.
• Report to the Creative Director and collaborate closely with Revenue Org, Product Design leadership, CPO, support, product, and engineering teams.

Engineering Manager

Technical Support Specialist

Analytics Engineer

Lead/Principal Brand Designer