Help Scout

Brand Designer

• Execute work that defines and evolves the look & feel of the Help Scout brand.
• Set the visual standard for the design team tethered to strategic initiatives and business impact.
• Own and implement design systems, frameworks, and direction documents as references for the team.
• Inspire and mentor teammates, foster consistency across channels, and elevate the brand and way of working.
• Bring product to market on the website and support multi-channel brand campaigns, retreats, and swag.
• Ensure customer-facing work looks, feels, and sounds like Help Scout for several hundred thousand monthly viewers.
• Report to the Creative Director and collaborate closely with Revenue Org, Product Design leadership, CPO, support, product, and engineering teams.

Lead/Principal Brand Designer