Staff Product Engineer

Help Scout

Staff Product Engineer responsible for developing AI-powered features across the full stack at Help Scout. Collaborating closely with PMs and customers to enhance product reliability and usability.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $187,000 - $214,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptReactTypeScript

About the role

Key responsibilities & impact

Ship customer-facing AI features across the full stack. Build the experience and what's behind it — LLM-backed flows, retrieval (RAG) and embeddings, and agentic tool-calling — through to a fast, accessible, well-crafted UI.
Treat AI output as something you verify, not assume. Build evaluations, guardrails, and monitoring into AI features so quality is measurable and holds up in production.
Sweat the front-end craft.
Stay close to customers. Join customer calls when more context is needed to design the right solution, participate in a support escalation rotation, and watch session recordings on the features you own.
Own outcomes, not just output.
Co-author the solution. PMs own strategy and sequencing; you bring the judgment and craft for how solutions actually get built.
Own production readiness from the start.

Requirements

What you’ll need

You're a strong, full-stack-capable engineer with a frontend center of gravity.
You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half.
You've built real things with LLMs — not just prototypes.
You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production.
You hold a high bar for AI quality.
You're genuinely fluent with AI coding tools and treat them as part of your craft.
You're customer-fluent.
You own outcomes.
You take real ownership of the full development lifecycle.
You communicate clearly in writing and in conversation.

Benefits

Comp & perks

Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend to help you get set up and productive
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800 to help you grow in your craft
If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Full-Stack DevelopmentJavaScriptTypeScriptReactRetrieval (RAG)EmbeddingsPrompt/Context EngineeringAgentic/Tool-Calling PatternsAI Quality AssuranceEnd-to-End Development

Soft Skills

Clear CommunicationCustomer FluencyOwnership