Senior Product Engineer

Help Scout

Engineer building customer-facing AI features across the full stack for Help Scout. Working with AI-driven tools and focusing on front-end development.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $162,000 - $196,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptReactTypeScript

About the role

Key responsibilities & impact

Ship customer-facing AI features across the full stack.
Treat AI output as something you verify, not assume.
Sweat the front-end craft.
Stay close to customers.
Own outcomes, not just output.
Co-author the solution.
Own production readiness from the start.
Use AI tools every day as part of your craft.
Help us hire.

Requirements

What you’ll need

You're a strong, full-stack-capable engineer with a frontend center of gravity.
You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half.
You've built real things with LLMs — not just prototypes.
You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production.
You hold a high bar for AI quality.
You're genuinely fluent with AI coding tools and treat them as part of your craft.
You're customer-fluent.
You own outcomes.
You communicate clearly in writing and in conversation.

Benefits

Comp & perks

Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend to help you get set up and productive
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800 to help you grow in your craft
If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaScriptTypeScriptReactfull-stack developmentfront-end developmentretrieval-augmented generation (RAG)embeddingsprompt engineeringcontext engineeringagentic/tool-calling patterns

Soft Skills

initiativecustomer fluencycommunicationownership of outcomescollaborationcraftsmanshipverification mindsetclear writingclear conversationhigh standards for quality