Lead Clinical Specialist, CRM
Abbott
Senior Manager, Client Success
Hello Heart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $160,000 per year
Job Level
Senior
About the role
- Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
- Strong executive presence with ability to present the Hello Heart value proposition
- Own all aspects of customer renewals, revenue retention, and growth
- Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
- Collaborate with cross-functional stakeholders to align customer goals with organizational priorities, driving retention, product adoption, and measurable business outcomes.
- Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers
Requirements
- 4+ years of applicable customer success/account management experience gained within population health, digital health, and healthcare
- Ability to develop strategic customer strategies to support customer growth and retention
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
- Stellar written, verbal communication, and presentation skills
- Highly organized, able to multitask, and easily adaptable to change
- Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred
- Willing to travel 40%.
- Strong preference for candidates based in the Central Time Zone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementstrategic customer strategiesARR goalsclient satisfaction
Soft skills
executive presencecommunication skillspresentation skillsorganizational skillsmultitaskingadaptabilityteam playerentrepreneurial mindset
