Heidi Health

Product Manager

• You'll join our Product Growth team to help build the mechanics that turn Heidi users into Heidi advocates.
• Growth at Heidi isn’t about metric hacks or dark patterns. It’s about deeply understanding why users love Heidi and protecting and strengthening that at every touchpoint.
• You’ll work on some of the most important problems in the business. Every improvement you ship compounds across our entire user base.
• You'll get reps across the full funnel — from distribution and virality to activation and monetisation — while developing the analytical rigour and product intuition that defines great PMs.
• Define the approach and strategy for your pod (Distribution, Engagement, Monetisation, or First Time Experience).
• Develop a clear understanding of Heidi’s future state and identify the obstacles between today and making that vision a reality.
• Partner closely with Product, Design, and Engineering to ship quickly and measure rigorously.
• Analyse user behaviour to uncover friction points and opportunities across the user journey.
• Run experiments to improve key metrics such as signup conversion, week two retention, feature adoption, and self serve revenue.
• Evangelise your work by sharing customer stories, building dashboards, and helping your team understand the impact of what you are building.

Product Manager/Senior Product Manager, Growth

QA Engineer

• Test product features manually before they are released to production
• Think critically about product behaviour, identifying potential edge cases and failure scenarios
• Design and execute test scenarios based on requirements, even when they are incomplete
• Identify risks and bugs early, helping prevent issues from reaching production
• Collaborate closely with engineers, product managers, and designers during feature development
• Support feature releases, ensuring stability and confidence in production
• Continuously develop QA skills, with potential to explore test automation in later stages

QA Intern

Designer

• Own and execute design requests across the US including marketing assets to product visuals and internal communications.
• Maintain high design standards as a multidisciplinary midweight
• Collaborate across Marketing, Product, Operations, GTM, and Partnerships to create assets that drive measurable impact.
• Advance Heidi’s design system and ensure visual consistency across all touchpoints.
• Proactively identify areas of improvement and improve design workflows and brand expressions.
• Work on a global level with teammates across various timezones to maintain seamless design continuity and high-quality standards.
• Contribute to strategic design initiatives such as new product launches, campaigns, or brand evolution projects.

Marketing Operations

• Write and adapt high-quality French copy across multiple formats (product, website, marketing, CRM, paid ads, landing pages)
• Ensure all French content feels native, clear and on-brand
• Support localisation of new features, pages and launches
• Maintain tone of voice consistency and language quality
• Review, improve and polish AI-generated or translated content
• Support local campaigns across acquisition, content and lifecycle
• Work with central marketing teams on briefs, launches and experiments
• Help localise assets for paid, organic and CRM channels
• Contribute ideas to improve activation, engagement and adoption
• Learn how growth, performance and lifecycle marketing operate end-to-end
• Work closely with Growth, Product, Sales and Clinical teams
• Act as the French language point of contact internally
• Share insights on language, messaging and user feedback

French Copywriter – Marketing Operations

Account Manager

• Lead Heidi’s integration strategy and future strategic bets across UK&I.
• Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi’s reach and impact.
• Prioritise integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value.
• Oversee integration partnerships end-to-end - from technical scoping and onboarding to launch and enablement.
• Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption.
• Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes.
• Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable.
• Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value.

Partnerships Lead

• Define and own the strategy and roadmap for Teams & Collaboration, including direct sharing, team management, and collaborative workflows.
• Ship features that enable clinical teams to jointly contribute to patient care — registrars sharing notes with consultants, nurses editing documentation, multi-specialty collaboration.
• Work closely with Design to create delightful experiences that make collaboration feel effortless.
• Partner closely with enterprise customers to deeply understand their workflows and build the best collaboration experience.
• Partner with Product Growth to design collaboration features that drive viral adoption.
• Partner with the Permissions Platform PM to deliver customer outcomes together — bringing user insights to shape platform priorities, and leveraging platform capabilities to ship faster.
• Balance immediate enterprise deal requirements with longer-term product vision.

Product Manager – Teams & Collaboration

Product Designer

• Work both independently and collaboratively with other designers to create beautifully thought out UI with delightful UX that solves user problems and achieves business goals.
• Be great at taking the complexity out of the hands of users, and solving challenging problems in innovative ways.
• Provide thoughtful and constructive feedback on both product and brand work created by other designers in the team
• Conduct user research, usability testing, and gather insights to inform design decisions.
• Seamlessly hand over designs to engineers and complete design QA to ensure pixel perfect implementation
• Collaborate with cross-functional teams, including Engineering, Product, Sales and more, to align on product vision and implementation.
• Create high-fidelity designs and prototypes to communicate design concepts effectively.
• Help improve and maintain Heidi’s design system
• Advocate for user-centric design principles and accessibility best practices throughout the organization.

Senior Product Designer

Product Operations

• Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery.
• Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale.
• Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped.
• Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution.
• Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing.
• Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible.
• Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions.

Product Ops

Customer Support

• Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication.
• Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases.
• Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making.
• Assess agent performance against expectations and competencies, owning performance assessments and development planning.
• Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment.
• Own day to day L2 operational health for your region, including capacity, coverage, attainment of Key Business Metrics and workflow efficiency.

Manager, Customer Support

• Lead regional L2 Support in APAC
• Manage technical and non-technical roles
• Deliver premium support experiences
• Resolve complex, high-impact customer issues
• Hire, lead, coach, and develop team members
• Own recruitment and onboarding of staff
• Act as a senior escalation point for customer issues
• Own day-to-day operational health for the region
• Track and interpret key business metrics
• Role model Heidi values and maintain team morale

Manager, Customer Support – APAC

Support Engineer

• Act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high-impact cases.
• Become a product expert, developing a deep understanding of how Heidi works and how customers use it in real-world clinical contexts.
• Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.
• Perform in-depth analysis and debugging of complex technical issues, applying sound judgment and care in high-trust healthcare environments.
• Own customer issues from initial contact through to resolution, ensuring timely, accurate responses within agreed service levels.
• Collaborate closely with engineering and product teams to understand, reproduce, and resolve complex technical problems - ensuring escalations are clearly documented well-scoped, and aligned with customer impact.
• Monitor server health, system status, and bug reports, taking immediate action to mitigate impact, escalate critical issues, and prevent recurring problems.
• Proactively identify systemic or recurring issues and contribute to improvements across tooling, processes, and systems that increase product reliability, support efficiency, and the team’s ability to scale, including helping identify and address recurring issues.