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SEO Outreach Specialist

• Content creation: Write high-quality, search-optimised content including blog posts, landing pages, and guides designed specifically to improve organic and AI search visibility, user engagement, and sign-ups.
• Keyword research: Conduct thorough keyword, competitor, AIO, and SERP analyses to identify high-value search terms and content opportunities. Align keyword strategy closely with user intent to drive qualified website traffic.
• Content experimentation: Test new content strategies, formats, and topics to uncover untapped growth opportunities. Evaluate results to continuously improve content performance and organic reach.
• On-page optimisation: Improve content quality by optimising meta titles, meta descriptions, headings, and body copy, ensuring alignment with SEO best practices to maximise visibility and click-through rates.
• AI automation: Leverage AI to implement solutions that streamline day-to-day task management, such as generating assets, coordinating translations, publishing workflows, and updating content masterlists, among others.

SEO Content Specialist

Product Manager

• Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non-EMR connectors — setting clear goals and being held accountable to achieving them
• Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost
• Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you
• Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi-player setup and the closed loop on integration requests from growth
• Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write-back, error handling, analytics instrumentation, multi-tenancy
• Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against
• Set the standard for integration quality and reliability — error handling, write-back confirmations, latency, recovery from upstream failures — and be accountable to it
• Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one-offs
• Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements
• Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones
• Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work.

Product Manager, Integrations

Full-stack Engineer

• Build systems that live inside clinical workflows: You'll shape how Heidi integrates with the EHRs that run American healthcare. The goal isn't connectivity—it's making Heidi feel like a native capability, not a plugin.
• Turn clinical complexity into simple experiences: US healthcare has layers of billing rules, compliance requirements, and payer constraints. You'll build systems that absorb that complexity so clinicians never see it.
• Build for trust and quality: Write clean, testable code with strong interfaces, thoughtful error handling, and observability. These workflows are depended on by clinicians, operators, and downstream systems.
• Own outcomes, not just code: You'll care about whether the things you build actually help clinicians and improve practice revenue—not just whether they technically work.
• Ship agentic workflow functionality: Build systems where AI assists with extraction, reconciliation, and drafting across workflows, with human review, auditability, and clear controls.
• Operate in close collaboration: Work day-to-day in a highly collaborative environment, including frequent pairing and shared ownership of design and implementation.
• Grow with the domain: Learn how healthcare organizations operate in practice, especially the requirements and constraints that come with serving US customers, and translate that into product improvements.

Software Engineer

Growth Marketing

• Offer peer-to-peer onboarding support to new clinician users, providing practical, clinician-to-clinician guidance on using Heidi in real workflows (e.g., product features, patient consent processes, optimal clinical setup). **This is not a sales role.**
• Collect and synthesise new-user insights, transforming qualitative feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams.
• Provide clinical expertise across the GTM function, supporting customer conversations, validating clinical claims and strengthening commercial materials with credible medical input.
• Contribute to clinical product development and validation, helping ensure clinical accuracy, safety, and usability.
• Support miscellaneous clinical initiatives such as research activities, presentations, pilot program support, strategic advisory input, or clinical content review.
• Participate in periodic internal strategy discussions and provide timely feedback aligned with the collaborative expectations seen in contractor working arrangements.

Clinical Associate – Growth

Product Designer

• Own design strategy and vision across Heidi’s product suite
• Lead, hire, and develop product designers embedded across clinical pods
• Define how design works at Heidi: team architecture, ways of working, and how the discipline earns its seat in product strategy
• Set craft standards through your own work
• Own and evolve Heidi’s design system as product infrastructure
• Partner with the Head of Brand to keep product and brand experience coherent
• Work with PMs and engineering leads on complex clinical workflows
• Run critiques that produce measurable improvement before anything ships
• Hold design quality sign-off across all shipped surfaces

Head of Product Design

• Own product and revenue outcomes for a portfolio of Americas health system accounts
• Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
• Make build-vs-configure trade-offs for every engagement
• Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
• Build extensible product so what you ship for one account becomes a configurable module for the next
• Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
• Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
• Drive adoption within customer accounts until clinicians use it daily
• Navigate compliance and regulatory requirements as product constraints