Heartland Business Systems

Artificial Intelligence

• Own the HBS AI Champion Pilot Program and the Microsoft 365 Copilot Cowork Program rollout end-to-end.
• Deliver role-based enablement and career-development upskilling for Microsoft 365 Copilot, Microsoft Copilot Cowork, and Claude agents through training sessions, certifications, prompt clinics, peer coaching, and ongoing reinforcement.
• Recruit and support each Champion cohort in partnership with department leaders: produce the Champion Commitment Guide and Manager Fact Sheet, coach champions through 1:1 sessions and group office hours, and run structured peer-coaching sessions with their teammates.
• Drive cross-department engagement through use-case challenges and visible recognition.
• Track adoption analytics (daily active users, license utilization, prompt library usage, certification completions) and publish a monthly one-page dashboard against documented baselines.
• Capture candid pilot feedback from Cowork participants and synthesize it into actionable adoption, governance, and product insights for the Director of AI and the Executive Leadership.
• Curate and version-control role-based prompt libraries, custom Cowork skills, and agent templates; maintain a searchable internal knowledge base of resolved issues, prompt patterns, and best practices; embed Microsoft 365 Copilot learning paths and Copilot Cowork modules into the HBS internal training site.
• Act as the strategic bridge between business stakeholders and the technical AI delivery team by contributing business context, prompt design input, and adoption-readiness review on custom solution work, and pilot new Microsoft and Claude AI capabilities internally before they reach client engagements.
• Operate the AI Helpdesk tier-1 and tier-2 queue, contribute to the refinement of internal AI delivery methods and certification curricula, and apply the AI Use Policy in daily work while flagging exceptions to the Director of AI.

AI Enablement Specialist

Software Engineer

• Responsible for running the services team for their respective geographical region/practice area
• Respond to service escalations the same day
• Drive customer pipeline and be the liaison between the Sales and Service teams
• Create an environment that allows individual Team Member to have the support and resources necessary to succeed
• Review Engineering write-offs and maintain less than 2% of hours written off annually
• Collaborate with other Engineering Service Managers and the Directors of Engineering to establish procedures and documentation
• Develop standard operating procedures for the Engineering teams’ interaction with other departments
• Approve the distribution and maintenance of required certifications for vendor partnership
• Align training and professional development for Team Members
• Participate in the interview process and provide insight on hiring decisions
• Compile and deliver annual and quarterly reviews of Engineering Team

Engineering Services Manager

Security Engineer

• Install, configure, and support the implementation of video surveillance, access control, structured cabling, and related physical security systems.
• Execute assigned work with increased independence and limited supervision.
• Interpret project drawings, specifications, and installation requirements to complete field tasks accurately.
• Troubleshoot and resolve common field installation and system issues.
• Coordinate work with the Foreman, Project Manager, customers, and other onsite trades as needed.
• Maintain quality, safety, and installation standards across assigned work.
• Assist with testing, commissioning, and validation of installed systems.
• Support training and mentoring of less experienced technicians and associates.
• Identify project issues, risks, or scope concerns and escalate them appropriately.
• Maintain accurate documentation of work completed, time, and materials used.
• Provide professional service and contribute to a positive customer experience.
• Meet annual billable hour goal, as defined by HBS.

Physical Security Installer – II

Physical Security Installer II

Accounts Receivable

• Compile data, compute fees and charges, and prepare invoices for billing purposes.
• Accurately create accounts receivable invoices.
• Contact salespeople and customers to obtain or relay account information.
• Answer customer billing questions.
• Review sales order for customer financial accuracy before orders can be placed.
• Keep records of invoices and support legal documents.
• Verify accuracy of billing data and report errors.
• Process credits once they have the proper authorization.
• Review documents such as purchase orders, sales orders, expense reports and/or statements of work to compute fees and charges due.
• Generate weekly, monthly or on request reports for sales and clients.
• Assist Treasury Team with compiling accurate ACH information.
• Work closely with collections team by contacting customers and providing proper information to obtain customer payment.
• Gather information/documentation for audits.
• Assist other AR Associates as needed.
• Complete tasks within the specified timeframe accurately and professionally while working independently and/or as a team.
• Communicate effectively with co-workers and clients to ensure excellent customer service.

Accounts Receivable Associate

Engineer

• Develop, implement, and support collaboration services and solutions for consulting clients
• Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements
• Work as a member of the HBS Mitel team as a leader and contributor
• Collaborate and be a leader across multiple internal teams
• Research new products for selection and enhance configuration standards and best practices
• Provide senior level support, maintenance, and administration for customer networks
• Create and maintain detailed documentation of past projects
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions

AI Enablement Specialist

AI Enablement Specialist

Engineering Services Manager

Physical Security Installer – II

Physical Security Installer II

Accounts Receivable Associate

Senior Mitel Engineer