Engineering Services Manager

Heartland Business Systems

Engineering Services Manager overseeing service teams and driving sales growth in technical regions at Heartland Business Systems. Responsible for ensuring customer demands are met and team development.

Posted 6/2/2026full-timeLittle Chute • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudiOSSwitching

About the role

Key responsibilities & impact

Responsible for running the services team for their respective geographical region/practice area
Respond to service escalations the same day
Drive customer pipeline and be the liaison between the Sales and Service teams
Create an environment that allows individual Team Member to have the support and resources necessary to succeed
Review Engineering write-offs and maintain less than 2% of hours written off annually
Collaborate with other Engineering Service Managers and the Directors of Engineering to establish procedures and documentation
Develop standard operating procedures for the Engineering teams’ interaction with other departments
Approve the distribution and maintenance of required certifications for vendor partnership
Align training and professional development for Team Members
Participate in the interview process and provide insight on hiring decisions
Compile and deliver annual and quarterly reviews of Engineering Team

Requirements

What you’ll need

5+ years in a technical related field
6-8 years in a technical related field preferred
4+ years’ experience working as a Consultant preferred
3+ years working in a leadership role preferred
Bachelor’s Degree or equivalent experience required
CCNP, CCDP, CCIE, ACMP, ACCP, ACCX, ACEAP, VCP, MCA or equivalent level certifications either Systems or Network related required
Experience designing and architecting network or systems-based solutions required
Installing and supporting Cisco or HP/Aruba network switching and routing products required
IOS, IOS-XR, NX-OS Experience/Best Practices required
Routing Protocols—OSPF, EIGRP, BGP, L2 / L3 Architecture and Design required
Designing, Installing, and supporting Cisco, HPE, or Dell servers required
Designing, installing, and supporting HPE, Dell, or Pure storage required
Designing, Installing, and supporting hyperconverged infrastructure required
Designing, installing, and supporting Microsoft enterprise and cloud products required
Cisco Nexus technologies such as VDC, vPC, VXLAN, etc. required

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network designsystem architectureCisco productsHP/Aruba productsrouting protocolshyperconverged infrastructureMicrosoft enterprise productsCisco Nexus technologiesserver installationstorage solutions

Soft Skills

leadershipcollaborationcommunicationproblem-solvingteam developmentcustomer serviceorganizational skillstraining and developmentinterviewingperformance review

Certifications

CCNPCCDPCCIEACMPACCPACCXACEAPVCPMCA