Senior Mitel Engineer

Heartland Business Systems

Senior Mitel Engineer developing collaboration services and solutions for consulting clients at Heartland Business Systems. Collaborating with internal teams and providing maintenance for customer networks in a hybrid remote capacity.

Posted 5/26/2026full-timeOmaha • New York • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Develop, implement, and support collaboration services and solutions for consulting clients
Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements
Work as a member of the HBS Mitel team as a leader and contributor
Collaborate and be a leader across multiple internal teams
Research new products for selection and enhance configuration standards and best practices
Provide senior level support, maintenance, and administration for customer networks
Create and maintain detailed documentation of past projects
Create and maintain current vendor/industry specific certifications and stay current on new products and solutions

Requirements

What you’ll need

Minimum of 1,450 hours billed per fiscal year prorated based on start date
3+ years in a technical related field
3-5 years in a technical related field preferred
3+ years’ experience working as a consultant
Bachelor’s Degree or equivalent experience
Installing and supporting Mitel solutions MiVoice Office 250, MiVoice Business, or MiVoice Connect
Certification in one of the above Mitel UC platforms
Strong VoIP troubleshooting skills
Experience deploying VoIP Protocols – SIP, QoS, G711/G729
Mitel Video experience – MiCollab, SIP Door Access preferred
Experience designing and architecting Mitel solutions preferred
Knowledge of Mitel Collaboration tools – MiCollab Mobile, MiVoice Office Application Suite preferred
Familiarity or experience with: Mitel ACD Queues, RADs, and Agents

Benefits

Comp & perks

Equal Opportunity Employer - Including Disabled and Veterans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mitel solutionsMiVoice Office 250MiVoice BusinessMiVoice ConnectVoIP troubleshootingSIPQoSG711G729Mitel Collaboration tools

Soft Skills

customer-focused relationshipleadershipcollaborationdocumentation

Certifications

Mitel UC platform certification