Hearst Health

Product Manager

• Execute the product vision and roadmap for integrating AI into EHR systems and infrastructure platforms.
• Define and prioritize product features based on customer needs, business goals, and technical feasibility.
• Conduct user discovery to identify opportunities for innovation.
• Collaborate with engineering teams to implement AI features such as predictive analytics, clinical decision support, and automated documentation.
• Optimize workflows by incorporating AI capabilities such as natural language processing and machine learning for personalized care.
• Communicate technical concepts effectively to non-technical stakeholders.

Senior Product Manager

Content Writer

• Write one branded editorial piece article aligned with campaign messaging and brand guidelines
• Collaborate with an editor to incorporate feedback and revisions
• Deliver clean, publication-ready copy by an agreed deadline

Writer

• Own the strategic direction, roadmap, and prioritization across the entire portfolio of products with significant business impact.
• Partner with executive stakeholders to align product direction with long-term company objectives, including value-based care and payer-driven innovation.
• Accelerate product delivery by instilling clear prioritization, tight feedback loops, and rapid iteration cycles.
• Identify and remove blockers to cross-functional execution velocity, ensuring teams stay focused on progress over perfection.
• Drive a culture of experimentation and agility, balancing MVPs and iterative delivery with long-term product vision.
• Lead strategic decisions on build vs. buy, vendor evaluations, and ecosystem partnerships.
• Coach and develop a high-performing product team grounded in empathy, clarity, and accountability.
• Model healthy conflict, structured decision-making, and trust-building to strengthen product culture.
• Instill a shared commitment to solving problems—not just identifying them—and celebrate product-driven impact.
• Partner with Engineering and Design to ensure high-velocity, high-quality delivery of products that delight users and support the business.
• Collaborate with Sales and Marketing to ensure consistent product positioning and launch success.
• Help Product act as a unifying force across the company, especially in complex or politically sensitive environments.
• Bring a systems-level understanding of the home-based care market, including Medicare Advantage, risk adjustment, and evolving payer-provider dynamics.
• Maintain close ties with clients and users to identify pain points, test concepts, and shape roadmap decisions.
• Oversee competitive intelligence, win/loss analysis, and market segmentation initiatives.
• Champion a data-driven culture by embedding metrics, experimentation, and customer insights into all product decisions.
• Define clear success criteria and establish a regular cadence for reviewing product performance, adoption, and business impact.
• Act as a key influencer across the company, aligning senior stakeholders and breaking down silos to drive coordinated action.
• Facilitate healthy debate and decision-making by modeling transparency, empathy, and constructive conflict resolution.
• Build credibility and respect for the product organization by elevating expectations, leveling roles, and establishing operational rigor.
• Create psychological safety and forward momentum in a team culture recovering from legacy friction, silos, or burnout.
• Serve as a thought leader and change agent, helping redefine what excellence looks like in product management at HCHB.

Vice President of Product Management – Data and Interoperability

Billing Specialist

• Processing, monitoring, and collecting of Medicare claims in accordance with payor requirements
• Verifying accuracy of billing data and revising any errors
• Importing/posting payments from all payor types
• Creating and distributing various financial reports as needed
• Timely resolution of all claims including appeals
• Following up on accounts for billing and on overdue accounts for collections via phone calls, re-submissions and adjustments for billing errors
• Working with personal information and maintaining patient confidentiality

Program Manager

• Translate product strategy into operational reality and sustain high-quality execution at scale.
• Serve as the primary bridge between Product, Engineering, and Operations during product development.
• Monitor and manage key performance indicators related to adoption, efficiency, quality, and customer outcomes.
• Lead data-informed initiatives to improve workflow efficiency, quality consistency, and scalability.
• Maintain and evolve SOPs, workflows, and training materials for Personal Care operations.
• Ensure product design aligns with scalable, supportable operational workflows.

Client Solutions Program Manager

ServiceNow

• Design, build, and operate the internal agentic AI platform
• Implement and maintain MCP servers and clients
• Expose and catalog enterprise tools via MCP
• Wire ServiceNow agents to call MCP tools
• Develop and troubleshoot Integration Hub spokes and Flow Designer actions
• Implement observability and cost/performance telemetry
• Harden against agentic risks
• Partner with security, platform, and product teams
• Contribute to backlog grooming and technical design reviews
• Collaborate with Operations teams to design, develop, and implement enhancements
• Own end-to-end stewardship of the Customer Experience Portal
• Integrate automation across APIs and agentic AI platforms
• Support the definition and enforcement of architectural standards
• Manage and optimize AI skills, usage, and performance

Operations AI Transformation Engineer – ServiceNow

• Own the strategy, roadmap, and outcomes for assigned product domains.
• Partner with the VP of Product Management to shape and refine product strategies.
• Translate enterprise strategy into actionable plans, clear priorities, and outcome-driven roadmaps.
• Lead cross-functional execution with Engineering, Design, GTM, and Client Success.
• Drive disciplined planning, delivery rhythms, release readiness, and success measurement within your teams.
• Identify and remove execution blockers related to process, dependencies, or organizational friction.
• Promote agile, learning-oriented delivery models.
• Lead, coach, and develop Directors and Product Managers.
• Establish clear role expectations, performance standards, and development plans across the team.
• Support talent growth through coaching, feedback, and career progression aligned to organizational needs.
• Partner closely with Engineering and UX leaders.
• Collaborate with Sales, Marketing, and Client Success to support launches, positioning, and customer outcomes.
• Maintain a deep understanding of customer needs, workflows, and pain points.