Client Solutions Program Manager
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Translate product strategy into operational reality and sustain high-quality execution at scale.
- Serve as the primary bridge between Product, Engineering, and Operations during product development.
- Monitor and manage key performance indicators related to adoption, efficiency, quality, and customer outcomes.
- Lead data-informed initiatives to improve workflow efficiency, quality consistency, and scalability.
- Maintain and evolve SOPs, workflows, and training materials for Personal Care operations.
- Ensure product design aligns with scalable, supportable operational workflows.
Requirements
- 5+ years of experience in program management, product delivery, business analysis, or operations leadership.
- Proven Experience leading or coordinating multi-workstream product development or operational readiness efforts.
- Strong capability in requirements analysis, workflow design, and functional validation.
- Excellent communication skills with the ability to influence across disciplines.
- Demonstrated ownership mindset and ability to drive complex initiatives to completion.
- Bachelor's degree in business or a related field
- Current driver’s license and ability to rent a vehicle
- Experience in personal care, home care, home health, healthcare operations, or healthcare SaaS.
- Familiarity with operational excellence or continuous improvement methodologies (Lean, Six Sigma, Kaizen).
- Experience supporting or leading operational teams through new product or workflow launches.
Benefits
- Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.
- Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands, as well as the opportunity to work remotely for qualified candidates.
- A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct deliverybusiness analysisrequirements analysisworkflow designfunctional validationoperational excellencecontinuous improvementLeanSix Sigma
Soft skills
communication skillsinfluenceownership mindsetinitiativeleadership