Hearst Health

Operations AI Transformation Engineer – ServiceNow

Hearst Health

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptServiceNow

About the role

  • Design, build, and operate the internal agentic AI platform
  • Implement and maintain MCP servers and clients
  • Expose and catalog enterprise tools via MCP
  • Wire ServiceNow agents to call MCP tools
  • Develop and troubleshoot Integration Hub spokes and Flow Designer actions
  • Implement observability and cost/performance telemetry
  • Harden against agentic risks
  • Partner with security, platform, and product teams
  • Contribute to backlog grooming and technical design reviews
  • Collaborate with Operations teams to design, develop, and implement enhancements
  • Own end-to-end stewardship of the Customer Experience Portal
  • Integrate automation across APIs and agentic AI platforms
  • Support the definition and enforcement of architectural standards
  • Manage and optimize AI skills, usage, and performance

Requirements

  • 3+ years ServiceNow development
  • Practical experience building or operating MCP clients/servers
  • Ability to design JSON Schemas for tool inputs/outputs
  • Strong API integration skills (REST, OAuth, webhooks)
  • Working knowledge of ServiceNow AI Control Tower concepts
  • Proficiency in AI prompt engineering
  • Advanced abilities with programming languages aside from JavaScript
  • Knowledge of ServiceNow Fluent and SDK is a plus
  • Experience designing mobile or portal experiences on ServiceNow
Benefits
  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Flexible work arrangements
  • Meaningful work
  • Leaders who care
  • Work-life balance
  • Charitable fundraising initiatives

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentMCP clientsMCP serversJSON SchemasAPI integrationRESTOAuthwebhooksAI prompt engineeringServiceNow Fluent
Soft skills
collaborationbacklog groomingtechnical design reviewsstewardshippartnering