Product Manager

• Define and drive product strategy, priorities, and success metrics for our core platform.
• Own and maintain a clear product roadmap aligned to customer needs and business goals.
• Partner with design, engineering, and other cross-functional teams to solve high-impact problems.
• Deeply understand our customers — their workflows, challenges, and goals — to guide decision-making.
• Use a blend of data and empathy to make informed decisions — balancing technical feasibility, customer value, and business impact.
• Foster a culture of customer empathy and excellence in everything we ship.
• Define success metrics and work cross-functionally to measure and continuously improve product performance.
• Contribute to building and evolving the product function at Heard.
• Help Heard scale by improving internal processes and leveraging technology (including AI) to reduce complexity as we grow.

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