Heard

Customer Support

• Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
• Respond to customer inquiries across multiple channels including email, chat, and social media
• Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
• Develop working knowledge of bookkeeping, tax, and payroll processes to address customer questions accurately
• Contribute to documentation, training materials, and process improvements

Frontline Support Specialist – Contract Position