Heard

Bookkeeper

• Lead and develop a team of offshore bookkeepers, driving high performance, accountability, and continuous improvement
• Manage performance targets across quality, productivity, SLAs, and automation adoption
• Optimize core workflows (month-end, payroll, onboarding, year-end) to improve efficiency and accuracy
• Use data and reporting to identify trends, resolve bottlenecks, and elevate team performance
• Manage BPO partner relationships to ensure consistent, high-quality service delivery
• Partner cross-functionally with Tax, Support, and Product to resolve complex issues and improve the customer experience
• Increase automation adoption to reduce manual work and enable scalable growth
• Maintain strong internal controls to protect accuracy, compliance, and customer trust

Bookkeeping Lead