Workday Technical Manager
University System of Maryland
Hospital Billing Analyst, Epic
Healthlink Advisors
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Analyze, troubleshoot, and resolve a backlog of Epic HB support tickets; prioritize based on financial impact, compliance, and patient care
- Provide detailed resolution notes and clear communication to ticket requesters
- Deliver application support for Epic Resolute HB focusing on charge capture, claim generation, billing edits, remittance processing, and patient statements
- Identify root causes of recurring issues and recommend long-term fixes
- Perform build/configuration changes, regression testing, and validation of system updates or patches
- Work closely with patient financial services, revenue integrity, and IT; act as SME for hospital billing within Epic
- Escalate systemic or high-priority issues to leadership and coordinate with Epic or third-party vendors
- Support end-users with billing functionality and workflow best practices; document recurring issues and system fixes
- Share knowledge with fellow analysts to prevent recurrence and ensure team-wide alignment
Requirements
- Current Epic Resolute Hospital Billing certification
- 2+ years of direct experience supporting Epic HB in a production environment
- Strong knowledge of hospital revenue cycle workflows, including charge capture, billing edits, claim submission, and payment posting
- Proven experience resolving Epic tickets in a post-live support setting
- Strong analytical and troubleshooting skills with attention to detail
- Excellent communication skills and ability to collaborate with both technical teams and end-users
- Preferred: Experience managing and reducing large ticket backlogs
- Preferred: Familiarity with related Epic modules (Resolute PB, Prelude, Cadence, Grand Central)
- Preferred: Knowledge of payer billing requirements, compliance standards, and hospital finance operations
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Epic Resolute HBcharge captureclaim generationbilling editsremittance processingsystem updatesregression testingvalidationtroubleshootingticket resolution
Soft skills
analytical skillsattention to detailcommunication skillscollaborationproblem-solving
Certifications
Epic Resolute Hospital Billing certification
