Health Focus GmbH

Customer Success Manager

• Independent management of existing customer accounts
• Build and maintain long-term relationships with rehabilitation clinics
• Together with our Product team, analyze customers' specific needs and develop tailored solutions
• Occasional participation in professional events and conferences
• Product training and onboarding sessions (on-site)
• Management of integration projects in close collaboration with our Integration team
• Data maintenance and documentation in our CRM

Sales

• Proactively acquire new customers (rehabilitation clinics) through targeted outreach and network development
• Conduct structured needs analyses with relevant stakeholders (clinical, operational, IT)
• Develop tailored solution approaches together with the Product and Integration teams
• Deliver compelling product demos and presentations (remote and on-site)
• Manage and support test phases (pilot projects) with close user engagement, including feedback loops
• Prepare, negotiate, and close contracts
• Represent the company at events
• Maintain and manage your pipeline accurately in the CRM

Customer Success Manager

Sales Manager