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Customer Success Manager
Health Focus GmbHCustomer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long-term relationships.
About the role
Key responsibilities & impact- Independent management of existing customer accounts
- Build and maintain long-term relationships with rehabilitation clinics
- Together with our Product team, analyze customers' specific needs and develop tailored solutions
- Occasional participation in professional events and conferences
- Product training and onboarding sessions (on-site)
- Management of integration projects in close collaboration with our Integration team
- Data maintenance and documentation in our CRM
Requirements
What you’ll need- Experience in the healthcare sector
- Confident presence and strong communication skills when interacting with diverse stakeholders
- B2B sales or account management – ideally in healthcare or a SaaS environment
- Ability to clearly explain AI-based solutions and convey their benefits
- Very good German and English skills
- Willingness to travel within Germany
- High self-motivation, hands-on mentality, and enthusiasm for a dynamic startup environment
- Empathetic in dealings with customers and colleagues
- Open to new ideas, eager to learn, and tech-savvy
- Team-oriented with a willingness to take responsibility
Benefits
Comp & perks- A varied, autonomous, and challenging work environment
- The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities
- An open, motivated team that values ideas and initiative
- Flexible working hours and hybrid work (remote & office)
- Attractive benefits such as Urban Sports Club membership, free team lunches, the option to work abroad, and regular team events
- Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salesaccount managementAI-based solutionsdata maintenanceCRM
Soft Skills
strong communication skillsempathyself-motivationhands-on mentalityteam-orientedwillingness to take responsibilityopen to new ideaseager to learnenthusiasm for dynamic environments