Health Focus GmbH

Customer Success Manager

Health Focus GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Independent management of existing customer accounts
  • Build and maintain long-term relationships with rehabilitation clinics
  • Together with our Product team, analyze customers' specific needs and develop tailored solutions
  • Occasional participation in professional events and conferences
  • Product training and onboarding sessions (on-site)
  • Management of integration projects in close collaboration with our Integration team
  • Data maintenance and documentation in our CRM

Requirements

  • Experience in the healthcare sector
  • Confident presence and strong communication skills when interacting with diverse stakeholders
  • B2B sales or account management – ideally in healthcare or a SaaS environment
  • Ability to clearly explain AI-based solutions and convey their benefits
  • Very good German and English skills
  • Willingness to travel within Germany
  • High self-motivation, hands-on mentality, and enthusiasm for a dynamic startup environment
  • Empathetic in dealings with customers and colleagues
  • Open to new ideas, eager to learn, and tech-savvy
  • Team-oriented with a willingness to take responsibility
Benefits
  • A varied, autonomous, and challenging work environment
  • The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities
  • An open, motivated team that values ideas and initiative
  • Flexible working hours and hybrid work (remote & office)
  • Attractive benefits such as Urban Sports Club membership, free team lunches, the option to work abroad, and regular team events
  • Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesaccount managementAI-based solutionsdata maintenanceCRM
Soft Skills
strong communication skillsempathyself-motivationhands-on mentalityteam-orientedwillingness to take responsibilityopen to new ideaseager to learnenthusiasm for dynamic environments