Health Evolution

Marketing

• Own Health Evolution's brand voice and marketing engine
• Develop and own Health Evolution's integrated marketing strategy
• Build a measurement and analytics framework
• Lead the positioning, messaging, and go-to-market planning
• Oversee content, paid, and organic programs that build reach
• Champion the practical use of AI across the marketing function
• Recruit, develop, and lead a high-performing marketing and communications team

VP, Marketing

Account Manager

• Owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle.
• Drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting.
• Track sales performance metrics and document strategic account plans within Salesforce.
• Build and maintain strong, long-term relationships with key members and decision-makers.
• Conduct regular business reviews and strategy check-ins to ensure member goals are being met.
• Manage the end-to-end membership contract process—drafting tailored proposals and agreements—and coordinate closely with the finance team to oversee invoicing, billing accuracy, and accounts receivable tracking.
• Serve as a professional, high touch point of contact for executive prospects and returning members, guiding them through negotiation, contract finalization, and the initial onboarding experience.
• Coordinate with internal teams (Product, Member Success and Operations) to resolve member issues and deliver customized solutions.
• Track and synthesize critical discussion outcomes from renewal meetings, managing immediate post-meeting execution items and ensuring key deliverables are tracked.

Strategic Account Manager

Manager

• Owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle
• Drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting
• Identify cross-sell and upsell opportunities by analyzing current account usage and business objectives
• Manage contract renewals and negotiate terms to maximize account lifetime value
• Track sales performance metrics and document strategic account plans within Salesforce
• Build and maintain strong, long-term relationships with key members and decision-makers
• Conduct regular business reviews and strategy check-ins to ensure member goals are being met
• Manage the end-to-end membership contract process
• Serve as a professional, high touch point of contact for executive prospects and returning members
• Draft and dispatch sophisticated, brand-aligned membership communications for both prospects and active accounts
• Coordinate with internal teams to resolve member issues and deliver customized solutions
• Maintain and optimize the business development pipelines in Salesforce and Box

Manager, Strategic Accounts

• Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution
• Develop and manage a best-in-class member onboarding experience
• Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership
• Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections
• Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation
• Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year
• Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction
• Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution
• Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience
• Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings
• Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement
• Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

VP, Marketing

Strategic Account Manager

Manager, Strategic Accounts

Manager, Member Success