Manager, Member Success

Health Evolution

Member Success Manager ensuring executive members' success and participation at Health Evolution through personalized support and engagement strategies.

Posted 6/3/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution
Develop and manage a best-in-class member onboarding experience
Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership
Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections
Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation
Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year
Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction
Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution
Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience
Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings
Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement
Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

Requirements

What you’ll need

Bachelor’s degree
4 or more years of work experience in a professional customer success or support role
Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
Demonstrated ability to communicate effectively with executives and colleagues
Strong analytical skills
Ability to work independently, but collaboratively in a remote environment
Demonstrated curiosity in our healthcare system and the people who make it better

Benefits

Comp & perks

Ability to work remotely
Competitive compensation
Competitive, comprehensive health care coverage
Flexible paid time off
401k w/company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPointadvanced Excel skillsKPI reportingmember onboardingdata analysismember engagement strategiesproactive outreach

Soft Skills

relationship buildingcommunicationanalytical skillsindependent workcollaborationcuriosityproblem-solvingprofessionalismtrust-buildingcustomer focus

Certifications

Bachelor's degree