Manager, Strategic Accounts

Health Evolution

Manager, Strategic Accounts managing member relationships and driving satisfaction for health care organization. Overseeing renewals, upsells, and account growth through strategic member engagement.

Posted 6/26/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle
Drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting
Identify cross-sell and upsell opportunities by analyzing current account usage and business objectives
Manage contract renewals and negotiate terms to maximize account lifetime value
Track sales performance metrics and document strategic account plans within Salesforce
Build and maintain strong, long-term relationships with key members and decision-makers
Conduct regular business reviews and strategy check-ins to ensure member goals are being met
Manage the end-to-end membership contract process
Serve as a professional, high touch point of contact for executive prospects and returning members
Draft and dispatch sophisticated, brand-aligned membership communications for both prospects and active accounts
Coordinate with internal teams to resolve member issues and deliver customized solutions
Maintain and optimize the business development pipelines in Salesforce and Box

Requirements

What you’ll need

3–5+ years in strategic account management, customer success, or membership/partnership management, preferably within health care or a professional membership organization
bachelor's degree or equivalent experience
Proven experience managing data architecture within Salesforce and document workflow in Box
familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred
Exceptional written and verbal communication skills
Strong organizational habits with a track record of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight timelines
Ability to travel and provide high-energy, high-touch onsite operational support at premier, in-person executive leadership events

Benefits

Comp & perks

Ability to work remotely
Competitive compensation
Competitive, comprehensive health care coverage
Flexible paid time off
401k w/company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementcustomer successmembership managementdata architecturecontract negotiationsales performance metricsbusiness developmentmarketing automationdocument workflow

Soft Skills

member satisfactionrelationship buildingcommunicationorganizational skillsproblem-solvingstrategic planningtime managementhigh-energy support

Certifications

bachelor's degree