Strategic Account Manager

Health Evolution

Strategic Account Manager responsible for member relations and contract processes at Health Evolution. Focusing on account satisfaction and revenue growth through strategic initiatives.

Posted 6/27/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Owns a portfolio of strategic memberships, serving as the primary point of contact for assigned accounts across the full membership lifecycle.
Drives member satisfaction, retention, and revenue growth by deepening executive relationships, managing renewals and contracting.
Track sales performance metrics and document strategic account plans within Salesforce.
Build and maintain strong, long-term relationships with key members and decision-makers.
Conduct regular business reviews and strategy check-ins to ensure member goals are being met.
Manage the end-to-end membership contract process—drafting tailored proposals and agreements—and coordinate closely with the finance team to oversee invoicing, billing accuracy, and accounts receivable tracking.
Serve as a professional, high touch point of contact for executive prospects and returning members, guiding them through negotiation, contract finalization, and the initial onboarding experience.
Coordinate with internal teams (Product, Member Success and Operations) to resolve member issues and deliver customized solutions.
Track and synthesize critical discussion outcomes from renewal meetings, managing immediate post-meeting execution items and ensuring key deliverables are tracked.

Requirements

What you’ll need

3–5+ years in strategic account management, customer success, or membership/partnership management, preferably within health care or a professional membership organization;
bachelor’s degree or equivalent experience.
Proven experience managing data architecture within Salesforce and document workflow in Box;
familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is highly preferred.
Exceptional written and verbal communication skills, with the ability to draft sophisticated, brand-aligned correspondence suitable for health care executives and enterprise members.
Strong organizational habits with a track record of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight timelines.
Ability to travel and provide high-energy, high-touch onsite operational support at premier, in-person executive leadership events.

Benefits

Comp & perks

Ability to work remotely
Competitive compensation
Competitive, comprehensive health care coverage
Flexible paid time off
401k w/company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementcustomer successmembership managementdata architecturecontract managementsales performance metricsdocument workflowproposal draftinginvoicingbilling accuracy

Soft Skills

member satisfactionrelationship buildingcommunication skillsorganizational skillsnegotiationproblem-solvingtime managementcollaborationcustomer servicehigh-energy support