Headkount

Account Manager

• Be a consistent, visible presence on the floor — supporting shifts, coverage needs, and live events
• Coach and mentor Beauty Educators in the moment, on the floor, during active shifts
• Build and maintain strong relationships with store staff, department leads, and retailer management
• Conduct regular in-person performance check-ins and document coaching in real time
• Monitor time & attendance and partner with the scheduling team on any shift changes or coverage gaps
• Ensure brand, retailer, and Headkount standards are upheld on every visit
• Complete detailed in-store surveys following every shift
• Achieve sales goals by driving BE performance and engagement at store level
• Escalate employee or retailer concerns promptly to their supervisor and HR
• Stay current on all Headkount communications via the Headkount app

Retail Account Coordinator