Hazel

Operations

• Lead, mentor, and manage a team of Credentialing Specialists; oversee daily operations and performance evaluations.
• Oversee all aspects of credentialing, re-credentialing, and provider enrollment processes.
• Develop, implement, and maintain credentialing policies and procedures aligned with industry standards (The Joint Commission, NCQA, state and federal regulations).
• Serve as primary point of contact for internal and external audits; ensure files and processes are audit-ready and compliant.
• Continuously evaluate and improve credentialing workflows, manage credentialing database/software to ensure data integrity.
• Act as subject matter expert on credentialing matters; resolve complex issues and advise senior leadership on compliance risks and provider network management.
• Build and maintain relationships with internal departments (People/HR, Legal & Compliance, Clinical Operations) and external stakeholders (insurance payers, licensing boards).
• Prepare and present regular reports on departmental metrics including processing times, compliance rates, and team productivity.

Credentialing Operations Manager

Analytics Engineer

• Design, implement, and maintain scalable data pipelines that transform raw data into clean, documented, and trusted datasets for analytics and machine learning
• Develop and maintain semantic data models to support consistent metric definitions across the business
• Drive standardization of data definitions and ensure cross-functional teams are aligned on a single source of truth
• Partner with analysts, data scientists, and business stakeholders to identify high-value data sets and make them accessible through self-service tools
• Implement testing, observability, and quality frameworks to ensure data accuracy, freshness, and reliability
• Contribute to and maintain data documentation and discovery tools, ensuring stakeholders understand what data exists and how to use it
• Act as a technical mentor for analytics engineers and analysts, helping them adopt best practices for modeling, testing, and performance optimization
• Lead design reviews, set coding standards, and establish scalable workflows for the analytics engineering team
• Drive adoption of modern data stack practices (e.g., dbt, orchestration, CI/CD for data, feature stores for ML)
• Collaborate with product, engineering, and data science leadership to align data platform strategy with business goals

Lead Analytics Engineer

Therapist

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students.
• As needed, may diagnose, conduct initial mental health intake assessments, and create individual treatment plans according to student needs and circumstances.
• Conducts clinical screeners and ongoing assessments of student progress.
• Collaborates with the care management team to ensure a successful transition into Hazel services, and identify and support external transition services.
• Obtains credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments.
• Be an active member of our clinical team by participating in trainings, meetings, and other activities.
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements.
• Maintains a minimum required weekly availability and productivity levels established by Clinical Leadership.
• May provide consultative telehealth crisis support for school partners or students, as assigned.

Pediatric Mental Health Therapist, MO License

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students
• Interact and build relationships with school personnel, family members, and other stakeholders
• Diagnose and conduct initial mental health intake assessments as needed and create individual treatment plans
• Conduct clinical screeners and ongoing assessments of student progress
• Collaborate with the care management team to ensure successful transitions into Hazel services and identify/support external transition services
• Obtain credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments
• Participate in trainings, meetings, and other clinical team activities
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements
• Maintain minimum required weekly availability and productivity levels established by Clinical Leadership
• May provide consultative telehealth crisis support for school partners or students, as assigned

Pediatric Mental Health Therapist, PA License

• Provide virtual consultation and solution focused therapeutic interventions for children in grades K-12
• Provide virtual consultation crisis intervention services for children in grades K-12
• Provide culturally relevant counseling and treatment
• Collaborate with care management team to identify and support transition services
• Participate in trainings, meetings, and other activities
• We will provide you with a fully licensed supervisor with required supervision sessions

School-Based Associate Therapist

Onboarding Specialist

• Impactful summary paragraph about the role inserted here.
• Location: Remote
• What You’ll Do:
• Main Category 1
• Main Category 2
• Main Category 3 (if applicable)
• Main Category 4 (if applicable)
• Check us out at Hazel Health Careers for more information

Credentialing and Provider Onboarding Specialist

• Conduct initial intakes and assessments with children in grades K-12 and their parent/guardian
• Collaborate with other Hazel Mental Health Therapists to ensure children successfully transition into our services
• May provide ongoing virtual counseling and solution-focused therapeutic interventions for children in grades K-12, as needed
• Provide culturally relevant and age-appropriate counseling and treatment
• Collaborate with Hazel’s care management team to identify and support transition services
• Maintain relationships and engage with school personnel, family members, and stakeholders
• Obtain necessary state- or district-required credentialing, as requested by Hazel’s credentialing department
• Manage your own caseload, ensuring timely intakes, assessments, and follow-up sessions as needed
• Be responsive to communication from school personnel, families, and our care management team, and participate in occasional virtual meetings or trainings
• Participate in 15 hours of paid training during initial onboarding
• Hazel will credential you with insurance payors; credentialing time is reimbursable
• Maintain malpractice insurance and HIPAA-compliant private workspace

Intake Therapist, Licensed – Contractor

• Provide virtual high-quality, evidence based mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students
• Diagnose, conduct initial mental health intake assessments, and create individual treatment plans according to student needs and circumstances
• Conduct clinical screeners and ongoing assessments of student progress
• Collaborate with the care management team to ensure a successful transition into Hazel services, and identify and support external transition services
• Obtain credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments
• Be an active member of the clinical team by participating in trainings, meetings, and other activities
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements
• Maintain a minimum required weekly availability and productivity levels established by Clinical Leadership
• Provide consultative telehealth crisis support for school partners or students, as assigned
• Interact and build relationships with school personnel, family members, and other stakeholders working to bring accessible healthcare to students nationwide
• Work schedule: full-time W2 with two months off in the summer; options for four 10-hour shifts (9a-7p, 10a-8p, or 11a-9p EST) or five 8-hour shifts with some evenings until 7pm

Pediatric Mental Health Therapist, MD License

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students
• Diagnose, conduct initial mental health intake assessments, and create individual treatment plans according to student needs and circumstances as needed
• Conduct clinical screeners and ongoing assessments of student progress
• Collaborate with the care management team to ensure a successful transition into Hazel services, and identify and support external transition services
• Obtain credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments
• Participate in trainings, meetings, and other clinical team activities
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements
• Maintain a minimum required weekly availability and productivity levels established by Clinical Leadership
• Provide consultative telehealth crisis support for school partners or students, as assigned
• Interact and build relationships with school personnel, family members, and other stakeholders working to bring accessible healthcare to students nationwide

Pediatric Mental Health Therapist, IA License

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students
• Diagnose and conduct initial mental health intake assessments as needed and create individual treatment plans
• Conduct clinical screeners and ongoing assessments of student progress
• Collaborate with the care management team to ensure successful transitions into Hazel services and identify external transition services
• Obtain credentialing and additional clinical state licenses as requested by Hazel’s licensing and credentialing departments
• Participate in trainings, meetings, and other clinical team activities
• Ensure documentation is completed accurately and in a timely manner adhering to established guidelines
• Maintain minimum required weekly availability and productivity levels established by Clinical Leadership
• May provide consultative telehealth crisis support for school partners or students, as assigned

Pediatric Mental Health Therapist, OH License

• Conduct initial intakes and assessments with children in grades K-12 and their parent/guardian
• Collaborate with other Hazel Mental Health Therapists to ensure children successfully transition into services
• May provide ongoing virtual counseling and solution-focused therapeutic interventions for children in grades K-12 as needed
• Provide culturally relevant and age-appropriate counseling and treatment
• Collaborate with Hazel’s care management team to identify and support transition services
• Maintain relationships and engage with school personnel, family members, and stakeholders
• Obtain necessary state- or district-required credentialing as requested by Hazel’s credentialing department
• Manage own caseload, ensuring timely intakes, assessments, and follow-up sessions
• Be responsive to communication from school personnel, families, and care management team and participate in occasional virtual meetings or trainings
• Participate in 15 hours of paid training during initial onboarding and ongoing as needed
• Time spent on insurance credentialing is reimbursable
• Maintain required equipment, internet, and workspace to perform telehealth services securely and without lag

Intake Therapist, Licensed

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students
• Interact and build relationships with school personnel, family members, and other stakeholders
• As needed, may diagnose, conduct initial mental health intake assessments, and create individual treatment plans according to student needs and circumstances
• Conduct clinical screeners and ongoing assessments of student progress
• Collaborate with the care management team to ensure a successful transition into Hazel services, and identify and support external transition services
• Obtain credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments
• Participate in trainings, meetings, and other clinical team activities
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements
• Maintain minimum required weekly availability and productivity levels established by Clinical Leadership
• May provide consultative telehealth crisis support for school partners or students, as assigned
• Work schedule: part-time with a set weekly schedule, 12 hours minimum per week, summers off

Pediatric Mental Health Therapist – PA License

Pediatric Mental Health Therapist

Customer Support

• Serve as the first point of contact for families and caregivers calling Hazel’s support line
• Answer questions related to services, eligibility, appointment scheduling, and general program information
• Provide support for families calling about the HEART program and mental health services
• Assist families in creating and submitting referrals for Hazel services
• Support scheduling and rescheduling of intake sessions for eligible students
• Review and verify student information, ensuring accurate data entry and alignment with consents
• Guide families through account creation and eConsent submission
• Review submitted consents for completeness and accuracy
• Flag and resolve consent exceptions and unlinked data issues
• Document and manage support cases using Zendesk, ensuring timely follow-up and resolution
• Manage follow-up communication with families, including SMS responses and voicemail callbacks
• Support incoming Zendesk tickets related to family concerns, CPS flags, and insurance questions
• Escalate or transfer more complex cases to the appropriate internal teams (e.g., Enrollment Advisors, Clinical team)
• Work closely with team leads and the Support Trainer to improve workflows and maintain service quality
• Participate in process improvement efforts and knowledge-sharing sessions