Hazel

Therapist

• Provide virtual high-quality, evidence based, virtual mental health counseling, and therapeutic interventions to an assigned caseload of K-12 students.
• As needed, may diagnose, conduct initial mental health intake assessments, and create individual treatment plans according to student needs and circumstances.
• Conducts clinical screeners and ongoing assessments of student progress.
• Collaborates with the care management team to ensure a successful transition into Hazel services, and identify and support external transition services.
• Obtains credentialing and additional clinical state licenses, as requested by Hazel’s licensing and credentialing departments.
• Be an active member of our clinical team by participating in trainings, meetings, and other activities.
• Ensure that all documentation is completed accurately and in a timely manner, adhering to established guidelines and requirements.
• Maintains a minimum required weekly availability and productivity levels established by Clinical Leadership.
• May provide consultative telehealth crisis support for school partners or students, as assigned.

Pediatric Mental Health Therapist

Customer Support

• Serve as the first point of contact for families and caregivers calling Hazel’s support line
• Answer questions related to services, eligibility, appointment scheduling, and general program information
• Provide support for families calling about the HEART program and mental health services
• Assist families in creating and submitting referrals for Hazel services
• Support scheduling and rescheduling of intake sessions for eligible students
• Review and verify student information, ensuring accurate data entry and alignment with consents
• Guide families through account creation and eConsent submission
• Review submitted consents for completeness and accuracy
• Flag and resolve consent exceptions and unlinked data issues
• Document and manage support cases using Zendesk, ensuring timely follow-up and resolution
• Manage follow-up communication with families, including SMS responses and voicemail callbacks
• Support incoming Zendesk tickets related to family concerns, CPS flags, and insurance questions
• Escalate or transfer more complex cases to the appropriate internal teams (e.g., Enrollment Advisors, Clinical team)
• Work closely with team leads and the Support Trainer to improve workflows and maintain service quality
• Participate in process improvement efforts and knowledge-sharing sessions

Pediatric Mental Health Therapist

Family Support Specialist