Hawk-Eye Innovations Ltd

Hockey Operations Supervisor

Hawk-Eye Innovations Ltd

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $58,500 per year

Job Level

Junior

Tech Stack

AWSCloud

About the role

  • Accountable for the live delivery of our Hockey SkeleTRACK and SMART Systems in both the NHL and WHL.
  • Liaising with league staff, onsite technicians and internal operators to deliver a flawless operation.
  • Identify potential issues and work to find solutions to maximize operational efficiency.
  • Execute daily hardware investigations and resolutions.
  • Execute software roll-outs and address data investigation tasks.
  • Communicate updates across teams and ensure follow-up and resolutions are carried out.
  • Assist with leading training sessions across all specific roles and responsibilities.
  • Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.
  • Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office.

Requirements

  • 1+ years of Production/Technical experience in a successful branded company/organization.
  • Basic knowledge of AWS and cloud computing (training provided if necessary).
  • Supervisor experience with the ability to provide regular feedback and coaching.
  • Time management skills and ability to work in a high-pressure, live sporting environment.
  • Ability to liaise with clients and customers in a professional and approachable manner.
  • In-depth understanding of Hockey operations, terminology, and processes.
  • Experience in hardware quality assurance and data investigation.
  • Ability to prioritize, address high-priority issues and escalate to leadership.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in a similar role within operations or sports technology.
  • Proficient in project management software such as ClickUp.
  • Proficient in using presentation tools such as Google Slides and Google Sheets.
  • This position will require schedule flexibility, including weekends, late nights, and holidays.
  • Willingness to travel occasionally for on-site support and installs.