Application Support – Operations Technology
Sourcefit
Care Operations Scheduling Lead
Abby Care
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Making family care possible: train and employ family caregivers via a tech-powered, family-first care platform.
- Full-time remote role, Monday to Friday, 9AM–5PM US Eastern Time.
- Manage patient documents and ensure timely, accurate distribution of medical records.
- Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a seamless AbbyCare experience.
Requirements
- Bachelor’s degree in nursing, healthcare administration, medical records management, or related field (preferred).
- Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to going above and beyond for families.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms such as Salesforce; experience with Google Drive and other cloud-based tools for document management and communication.
