Harvey

Product Operations

• Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact
• Create high-leverage engagement points with customers and partners throughout the product lifecycle
• Own and improve core product development processes, tooling, and team rituals
• Build reliable run-of-business systems that scale as Harvey grows
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs
• Own launch coordination end-to-end
• Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned

Senior Product Operations Manager

Developer Relations

• Develop and scale a world-class developer platform
• Build load testing and benchmarking infrastructure
• Pioneer the future of software development and site reliability engineering
• Collaborate with Backend Platform teams
• Work closely with engineering teams to gather feedback
• Set the strategic direction and roadmap for scaling developer experience
• Provide strong technical leadership and mentorship

Staff Software Engineer, Developer Experience

Full-stack Engineer

• Design and build scalable, fault-tolerant infrastructure systems that power Harvey's AI platform across multiple cloud regions
• Own and evolve our multi-cloud infrastructure (Azure, GCP), including Kubernetes orchestration, networking, and container management
• Lead technical initiatives around observability, incident response, and operational excellence — building systems that enable rapid detection and resolution of issues
• Architect and optimize our distributed systems for reliability, including load balancing, quota management, and failover mechanisms
• Partner with Product Engineering and Security teams to ensure our infrastructure is an accelerant, not a constraint
• Drive infrastructure-as-code practices using tools like Terraform and Pulumi to enable reproducible, auditable deployments
• Mentor junior / intern engineers and raise the technical bar across the organization through code reviews, design reviews, and technical leadership

Senior Software Engineer, Core Infrastructure

Recruitment

• Serve as the primary recruiting liaison to product and design leadership, ensuring tight alignment between business priorities, hiring plans, and recruiting execution.
• Drive continuous alignment across product, and design, helping leaders make informed tradeoffs around prioritization, sequencing, and resourcing.
• Lead recruiting strategy and delivery at the org level, translating business goals into clear recruiting plans, timelines, and expectations.
• Manage and develop a team of recruiters (FTEs and contingent), setting direction, coaching performance, and ensuring capacity is aligned to the highest-impact work
• Step in to own or support select high-priority searches (20–30%), particularly for complex or critical roles.
• Act as a trusted advisor to senior stakeholders—surfacing risks early, unblocking bottlenecks, and driving decision-making as Harvey scales.
• Partner cross-functionally with People Ops, Finance, and Leadership to continuously improve recruiting processes, tooling, and ways of working.
• Model strong judgment, clarity, and accountability, reinforcing a culture of ownership and excellence across the recruiting function.

Recruiting Manager, Product and Design

• Design and build scalable, fault-tolerant infrastructure systems that power Harvey's AI platform across multiple cloud regions
• Own and evolve our multi-cloud infrastructure (Azure, GCP), including Kubernetes orchestration, networking, and container management
• Lead technical initiatives around observability, incident response, and operational excellence — building systems that enable rapid detection and resolution of issues
• Architect and optimize our distributed systems for reliability, including load balancing, quota management, and failover mechanisms
• Partner with Product Engineering and Security teams to ensure our infrastructure is an accelerant, not a constraint
• Drive infrastructure-as-code practices using tools like Terraform and Pulumi to enable reproducible, auditable deployments
• Mentor engineers and raise the technical bar across the organization through code reviews, design reviews, and technical leadership

Staff Software Engineer, Core Infrastructure

Account Manager

• Lead the execution of brand partnerships once agreements are signed, ensuring all contractual deliverables and campaigns are completed on time and to a high standard.
• Manage end-to-end coordination of partnership activations across events, campaigns, and on-site experiences.
• Serve as the primary point of contact for partner-facing logistics, maintaining clear communication and strong working relationships with brand partners.
• Oversee hospitality for partner-related activations, including food and beverage, guest invitations, nametags, swag, and special requests from sales teams.
• Coordinate on-site partner activations to ensure smooth execution and a consistent, high-quality brand experience.
• Work cross-functionally with marketing, sales, and events teams to ensure partnerships support broader go-to-market goals.
• Maintain clear timelines, project plans, and documentation to keep partnership campaigns organized and predictable.

Senior Product Operations Manager

Staff Software Engineer, Developer Experience

Senior Software Engineer, Core Infrastructure

Recruiting Manager, Product and Design

Staff Software Engineer, Core Infrastructure

Senior Marketing Manager, Brand Partnerships