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About the role
Key responsibilities & impact- Ensuring teams have the information they need to make great decisions
- Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
- Establish rigorous mechanisms for measuring product success and user impact
- Create high-leverage engagement points with customers and partners throughout the product lifecycle
- Own and improve core product development processes, tooling, and team rituals
- Build reliable run-of-business systems that scale as Harvey grows
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
- Design and run Early Access Programs and alpha testing programs
- Own launch coordination end-to-end
- Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned
Requirements
What you’ll need- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
- Experience working with AI-native products
- Strong ability to translate complex qualitative and quantitative data
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
- You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down — it's where you do your best work.
Benefits
Comp & perks- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OperationsProduct ManagementAI-native productslaunch coordinationEarly Access Programscustomer feedback loopsdata analysisprocess developmentprogram scaling
Soft Skills
cross-functional alignmentcommunicationstrategic thinkingproblem-solvingadaptabilitystakeholder managementclarity creationdecision-makingteam collaboration