Systems Implementation Manager
BPM LLP
ERP
Implementation Specialist – Retail Solutions
Harris Computer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Understand the client’s operational processes and business context.
- Participate in preparatory meetings with various internal teams.
- Gather business requirements using our internal tools and questionnaires.
- Prepare training materials and a clear implementation schedule.
- Plan and coordinate meetings and training sessions with the client.
- Support the migration of information into our system (without programming).
- Adjust system configuration based on defined operational needs.
- Train store super-users, both on customer site and remotely.
- Provide active support during the go-live phase.
- Monitor project progress and follow up regularly with clients.
- Prepare and assist the client during the testing phase.
- Collaborate with internal teams to ensure a successful implementation.
Requirements
- Ability to manage multiple client projects simultaneously.
- Knowledge of retail operations (hardware, building materials, lumber).
- Accounting knowledge.
- Excellent communication skills in English.
- French will be an asset but not a requirement.
- Strong organizational skills, with the ability to prioritize and manage stress.
- Team-oriented, positive, and solution-focused mindset.
- Flexibility to work with clients in different time zones remotely and on customer site traveling across Canada.
Benefits
- Remote work.
- 3 weeks of paid vacation in the first year, 4 weeks after 3 years, 5 weeks after 7 years.
- 5 personal days per year.
- 100% employer-paid group insurance from day one.
- Active lifestyle program (annual allowance).
- Employee Assistance Program.
- Group RRSP with employer contributions.
- Birthday gift.
- Career development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business requirements gatheringsystem configurationtraining material preparationproject monitoringclient testing support
Soft skills
communication skillsorganizational skillsteam-orientedsolution-focused mindsetability to manage stress
