Implementation Specialist

• Set up and configure the LMS platform to meet the needs of the Support team.
• Establish user groups, permissions, and reporting structures that support scalability.
• Collaborate with Support leadership and Product to design training pathways for new hires, ongoing skills development, and product updates.
• Upload, organize, and refine existing training materials, including documents, videos, quizzes, and guides.
• Identify content gaps and partner with the Support team to create new, high-impact materials.
• Develop standardized course templates and assessments that promote consistency and quality.
• Create content that is inclusive, accessible, and supportive of neurodiverse learners and different learning styles.
• Configure dashboards that track training completion, compliance, and performance metrics.
• Build feedback loops that encourage continuous improvement of learning materials.
• Develop documentation and best practices for system administrators and team leads.
• Deliver “train-the-trainer” sessions to empower internal team members and ensure smooth adoption.

LMS Implementation Manager – 6-month contract

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