Implementation Specialist

• Apply requirements gathering techniques (such as solution walk-throughs, document analysis, requirements workshops, business analysis) to independently determine the requirements for customers or potential customers.
• Lead requirements gathering workshops for medium to large stakeholder groups.
• Guide the customers through Noggin Solutions to capture applicable customization changes.
• Where appropriate, assist the customer in adopting best practice template work package solutions.
• Devise solution design approaches to determine how to configure a system to meet functional requirements.
• Create solution change registers and custom solution design documentation.
• Document and assign configuration tasks to the Configuration Analysts.
• Have and maintain the ability to configure all components of the system to construct entire sites (i.e., full system builds).
• Conduct system functional testing using test cases and test scripts.
• Prepare complete test plans including writing test cases and test scripts.
• Support customer defect remediation activities.
• Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants.
• Deliver standard or tailored product training to customers.
• Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews.
• Create customer-facing user guides and training material.
• Adhere to the Noggin project methodology and provide direction/guidance on project tasks and activities to Configuration Analysts.
• Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides, including the customer problems they address, how they are used, and the benefits they provide.
• Analyze the requirements of customers (prospective, existing or partners), and advise on or devise solutions for them, including custom configuration.
• Configure solutions for customer’s needs, or tasks and coordinate the Configuration Analysts to do so.
• Provide compelling presentations, tours, and demonstrations of Noggin’s products to prospective buyers, customers, or partners, that showcase how requirements are met, and the advantages and benefits.
• Act as the product expert in meetings with customers or partners, answering questions about product capabilities and/or researching and providing the correct answers.
• Assist with the scoping of implementations including work breakdowns and estimations.
• Act as an first escalation point to assist the Noggin customer support team with troubleshooting / investigating post-project production issues.
• Coach more junior members of the team and assist new starters.
• Conduct internal / peer reviews of project work for junior resources working as Implementation Consultant I.
• Develop knowledge base articles and share lessons learned around system configuration capabilities/functionality.
• Accurately log time and achieve specified billable utilization of 75%.

Implementation Consultant II

Implementation Consultant

Technical Implementation Consultant

Implementation Specialist – Retail Solutions

Systems Implementation Manager

Customer Success and Implementation Manager