LMS Implementation Manager – 6-month contract
AgencyAnalytics
Customer Success and Implementation Manager
TrustArc
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$100,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead implementations: Configure and optimize TrustArc platform modules to align with client data flows, integrations, and privacy governance frameworks.
- Project manage full implementations: Create onboarding and project plan with milestones, dependencies, and acceptance criteria; manage all phases from kick-off to go-live.
- Drive AI-enabled adoption: Guide clients in leveraging TrustArc’s AI-powered features (e.g., Nymity AI, automation in Data Inventory and Assessments) to enhance accuracy, efficiency, and insight generation.
- Consult strategically: Translate complex privacy and risk requirements into practical platform configurations and business outcomes.
- Facilitate cross-functional delivery: Coordinate Product, Engineering, and Support teams to resolve blockers and ensure timely, high-quality delivery.
- Lead customer meetings: Conduct executive kick-offs, training sessions, and regular status reviews emphasizing best practices and measurable progress.
- Monitor customer health: Track platform engagement, usage metrics, and adoption triggers in Salesforce; flag risks early and develop proactive success plans.
- Document and improve: Maintain complete project documentation, capturing lessons learned and client feedback to continually refine implementation processes.
- Collaborate on roadmap: Partner with Product and Engineering to relay customer feedback and participate in solution design discussions.
- Stay current: Maintain expertise on TrustArc’s privacy, AI, and data governance offerings as well as evolving industry standards.
Requirements
- 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients (Fortune 1000 experience preferred).
- Technical expertise: Strong understanding of SaaS architecture, integrations (APIs, SSO, data connectors), and ability to troubleshoot platform configurations.
- AI fluency: Familiarity with AI-enabled SaaS products and ability to articulate value to business and technical stakeholders.
- Consultative mindset: Ability to translate complex regulatory and technical concepts into simple, outcome-driven solutions for clients.
- Project management mastery: Proven experience managing multi workstream projects; PMP or comparable certification preferred.
- Business acumen: Demonstrated success aligning implementation outcomes with measurable customer value (ROI, TTV, adoption).
- Change management agility: Skilled at navigating competing priorities and influencing cross-functional stakeholders toward resolution.
- Communication excellence: Executive-level presence with ability to engage both technical and business audiences.
- Curiosity and accountability: Self-starter who seeks to learn continuously and holds self and teams accountable for excellence.
Benefits
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in regional philanthropic activities
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationsAPI integrationsSSOdata connectorsplatform configurationsAI-enabled SaaS productsproject managementdata governancetroubleshootingcustomer success
Soft skills
consultative mindsetchange managementcommunication excellencecuriosityaccountabilitycross-functional collaborationstrategic consultingexecutive presenceproblem-solvinginfluencing stakeholders
Certifications
PMP
