TrustArc

Account Executive

• Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution
• Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers
• Understand customer needs and translate this need into strategic solutions and recommendations
• Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products
• Identify opportunities to help expand customer adoption of TrustArc products
• Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations
• Utilize various client-based tools and applications for customer management and servicing
• Actively contribute to the development and documentation of the product and enforcement of processes and policies
• Work and partner with others within a team-based environment
• Transfer/escalate customers to appropriate departments when required
• Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

Associate Technical Account Manager