TrustArc

Implementation Specialist

• Lead implementations: Configure and optimize TrustArc platform modules to align with client data flows, integrations, and privacy governance frameworks.
• Project manage full implementations: Create onboarding and project plan with milestones, dependencies, and acceptance criteria; manage all phases from kick-off to go-live.
• Drive AI-enabled adoption: Guide clients in leveraging TrustArc’s AI-powered features (e.g., Nymity AI, automation in Data Inventory and Assessments) to enhance accuracy, efficiency, and insight generation.
• Consult strategically: Translate complex privacy and risk requirements into practical platform configurations and business outcomes.
• Facilitate cross-functional delivery: Coordinate Product, Engineering, and Support teams to resolve blockers and ensure timely, high-quality delivery.
• Lead customer meetings: Conduct executive kick-offs, training sessions, and regular status reviews emphasizing best practices and measurable progress.
• Monitor customer health: Track platform engagement, usage metrics, and adoption triggers in Salesforce; flag risks early and develop proactive success plans.
• Document and improve: Maintain complete project documentation, capturing lessons learned and client feedback to continually refine implementation processes.
• Collaborate on roadmap: Partner with Product and Engineering to relay customer feedback and participate in solution design discussions.
• Stay current: Maintain expertise on TrustArc’s privacy, AI, and data governance offerings as well as evolving industry standards.

Customer Success and Implementation Manager