TrustArc

Sales

• Lead and manage a team of high performing Account Executives focused exclusively on net new acquisition.
• Build a strong outbound sales motion with repeatable processes, talk tracks, sequences, objection handling, and prospecting frameworks.
• Partner closely with Marketing to align on growth marketing, demand generation strategy, pipeline targets, campaign execution, and lead conversion expectations.
• Work closely with Solutions Engineers to deliver high impact demos, strengthen product feedback loops, improve technical discovery, and increase win rates.
• Collaborate with Revenue Operations to refine forecasting processes, improve funnel analytics, optimize territory coverage, and strengthen sales productivity metrics.
• Implement operational rigor across Salesforce and Gong including activity expectations, call reviews, pipeline hygiene, and deal inspection.
• Create outbound and inbound playbooks that increase velocity at every stage of the funnel from MQL to Close.
• Coach Account Executives on buyer engagement, qualification, discovery, competitive positioning, and multi stakeholder deal strategy.
• Drive accurate forecasting and predictable revenue planning through disciplined use of Salesforce and strong pipeline management.
• Meet with prospects to understand their privacy needs and influence the evolution of TrustArc’s commercial strategy.
• Recruit, ramp, and continually develop Account Executives while building a high accountability, performance oriented team culture.
• Roll out enablement for new products including Arc and evolving GTM motions across regions.
• Identify process gaps, remove friction, and partner with Marketing, Solutions Engineering, Revenue Operations, Customer Success, and Product to strengthen the overall revenue engine.

Director, New Business Sales

Support Engineer

• Provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform.
• Utilize various client-based tools and applications for customer management and servicing
• Answers all inbound client inquiries with courtesy and professionalism
• Quickly resolves issues for our customers, leaving them satisfied
• Remains updated in client and industry-led processes, technology applications, utilities, and products
• Conduct data entry, documentation, and case management.
• Actively contribute to the development and documentation of the product and enforcement of processes and policies.
• Work and partner with others within a team-based environment.
• Transfer/escalate customers to appropriate departments when required
• Achieve, maintain, or exceed required metrics and goals
• Troubleshoot reported bugs, partnering with the customers and engineers to reproduce and assist with diagnosing the issue.
• Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

Associate Platform Technical Support Manager

Technical Account Manager

• Serve as the technical expert for all TrustArc products supported by the TAM team.
• Provide technical assistance for your assigned clients during the implementation, deployment, and ongoing support phases of TrustArc technology products.
• Act as the escalation point for complex technical issues for all clients, ensuring timely resolution and customer satisfaction.
• Leverage troubleshooting skills to diagnose and resolve client issues related to product performance, integrations, and configurations.
• Collaborate with engineering and product teams to prioritize and address bugs or technical challenges.
• Help maintain technical documentation, runbooks, and processes that improve operational efficiency and ensure repeatable success.
• Act as a technical champion for clients, translating their needs into strategic solutions and recommendations.
• Serve as the Point of Contact with regard to the products managed by the TAM team, leveraging this expertise to identify and support upsell opportunities.
• Strong communication skills that span 1:1 interaction as well as large group meetings for different audiences.
• Work closely with cross-functional teams, including Product, Engineering, and Sales, to enhance product capabilities and address client feedback.
• Participate in regular team meetings to identify and share technical insights and process improvements.

Implementation Specialist

• Lead implementations: Configure and optimize TrustArc platform modules to align with client data flows, integrations, and privacy governance frameworks.
• Project manage full implementations: Create onboarding and project plan with milestones, dependencies, and acceptance criteria; manage all phases from kick-off to go-live.
• Drive AI-enabled adoption: Guide clients in leveraging TrustArc’s AI-powered features (e.g., Nymity AI, automation in Data Inventory and Assessments) to enhance accuracy, efficiency, and insight generation.
• Consult strategically: Translate complex privacy and risk requirements into practical platform configurations and business outcomes.
• Facilitate cross-functional delivery: Coordinate Product, Engineering, and Support teams to resolve blockers and ensure timely, high-quality delivery.
• Lead customer meetings: Conduct executive kick-offs, training sessions, and regular status reviews emphasizing best practices and measurable progress.
• Monitor customer health: Track platform engagement, usage metrics, and adoption triggers in Salesforce; flag risks early and develop proactive success plans.
• Document and improve: Maintain complete project documentation, capturing lessons learned and client feedback to continually refine implementation processes.
• Collaborate on roadmap: Partner with Product and Engineering to relay customer feedback and participate in solution design discussions.
• Stay current: Maintain expertise on TrustArc’s privacy, AI, and data governance offerings as well as evolving industry standards.

Director, New Business Sales

Associate Platform Technical Support Manager

Technical Account Manager

Customer Success and Implementation Manager