Associate Technical Account Manager

TrustArc

Associate Technical Account Manager providing technical support and managing client relationships for TrustArc's privacy management solutions. Handling product integration, troubleshooting, and improving client satisfaction in a remote work environment.

Posted 7/11/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage and provide Tier 1 technical support for TrustArc’s Cookie Consent Manager solution
Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers
Understand customer needs and translate this need into strategic solutions and recommendations
Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products
Identify opportunities to help expand customer adoption of TrustArc products
Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations
Utilize various client-based tools and applications for customer management and servicing
Actively contribute to the development and documentation of the product and enforcement of processes and policies
Work and partner with others within a team-based environment
Transfer/escalate customers to appropriate departments when required
Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

Requirements

What you’ll need

Bachelor's degree and 1-2 years of experience in software technical support account management, or a technical customer-facing role
Understanding of technological platforms and web infrastructure
Understanding of technical documentation including product specs and API integrations
Intermediate knowledge in Microsoft Excel
Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
Excellent customer relationship skills (client-facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
Ability to work effectively cross-functionally with Product, Engineering, and Sales
Ability to work effectively in a fast-paced environment and take the initiative to learn products quickly
Strong communication skills; demonstrated successes in client communication (written and verbal) from prior work experiences
Strong project-management skills

Benefits

Comp & perks

Competitive compensation
Health, Vision, and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as a choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
Php 20,000 employee referral program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportWeb InfrastructureAPI IntegrationsMicrosoft ExcelHTMLCSSJavaScriptDebuggingClient DocumentationCustomer Adoption Strategies

Soft Skills

Strong Communication SkillsClient-Facing SkillsCross-Functional CollaborationInitiativeProfessionalism