Provide prompt and effective first-level IT support through various channels (phone, tickets, email, in-person); escalate complex issues as needed.
Document, analyze, and address recurring IT issues, developing proactive solutions and knowledge resources.
Perform installation, maintenance, and troubleshooting of computer hardware and software.
Configure and manage Apple and Windows devices, including mobile device management using JAMF (Apple) and Auto-pilot/Intune (Windows).
Support and manage audio-visual systems and telecommunications (VoIP).
Participate in IT projects under the guidance of the Assistant Director of Information Technology Support Services.
Collaborate with different IT teams for issue resolution, ensuring adherence to ITIL principles.
Proactively monitor IT security, respond to support queries, and manage IT inventory and data.
Offer flexible A/V and IT support for events, including early mornings, weekends, and evenings, ensuring high-quality audio-visual setup, testing, and troubleshooting for seamless event experiences.
Occasional need for night and weekend work and on-call response.

Requirements

Bachelor’s degree and 1 year of experience or an Associate’s degree with 2 – 3 years of experience. Especially interested in applicants with a passion for technology from a non-technical background such as Psychology, English, Philosophy, or Hospitality.
Proficiency in troubleshooting and supporting PC and Mac systems.
Excellent customer service, communication, and interpersonal skills.
Knowledge of IT concepts, practices, and procedures, including Windows, MacOS, iOS, and Android
Understanding of basic Internet applications and TCP/IP networking.
Ability to think critically and act strategically under pressure.
Comptia A+, Network+ and ITIL Certification highly desired.

Benefits

Highly competitive base salaries
Paid time off
Employee referral bonus
Career advancement
No-cost health insurance
Life Insurance
Short-and long-term disability
Additional voluntary benefits
Wellness discounts
Commuter benefits
Financial wellness perks
Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinginstallationmaintenancecomputer hardwarecomputer softwaremobile device managementTCP/IP networkingaudio-visual systemsVoIPITIL principles

Soft Skills

customer servicecommunicationinterpersonal skillscritical thinkingstrategic thinkingproblem-solvingcollaborationflexibilityadaptabilitytime management

Certifications

CompTIA A+CompTIA Network+ITIL Certification