Harbor IT

Software Engineer

• Drive roadmap delivery predictability by ensuring quarterly commitments are met through disciplined planning and execution.
• Maintain world-class service reliability for owned systems, targeting 99.95% uptime and proactive incident management.
• Foster operational excellence by establishing rigorous postmortem processes and continuously improving the mean time to restore services.
• Oversee engineering quality and throughput by implementing standards that minimize defect escape rates and optimize deployment frequency.
• Build and sustain a high-density talent environment, through active coaching and effective hiring.
• Manage the engineering budget and resources with precision, ensuring headcount plans and infrastructure spend align with organizational goals.
• Establish a robust code review and documentation ecosystem that ensures high standards, architectural clarity, and rapid knowledge sharing.
• Cultivate deep cross-functional partnerships with Product, Operations, and Finance to align priorities and resolve complex trade-offs.

Director of Engineering

Customer Support

• Provide excellent Customer Support by addressing inquiries and concerns promptly, completely, and effectively.
• Provide consistently accurate and complete information.
• Speak warmly and empathetically to clients while maintaining realistic expectations.
• Navigate client conflict by addressing it head-on in a professional, pleasant manner.
• Convey a desire to collaborate and find a mutual solution.
• Articulate solutions confidently, politely, and empathetically.
• Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation.
• “Tees up” conversations for Account Management about complex offerings.
• Speak with conviction about our services and persuade clients to retain services that will benefit their organization.

Customer Support Associate

Marketing

• Deliver outbound-attributed lead and deal creation goals through strategic outbound email prospecting initiatives.
• Design and execute successful outbound campaign experiments, utilizing documented briefs to test hypotheses and scale winning strategies.
• Maintain deliverability standards, ensuring email benchmarks meet deliverability targets while optimizing for minimal unsubscribe and bounce rates.
• Drive quarter-over-quarter improvements in engagement metrics, including email open rates, reply rates, and positive response rates.
• Expand and refresh account and contact lists to ensure outbound efforts remain focused on the most high-value opportunities.
• Facilitate seamless lead handoffs to the Sales team by providing comprehensive context, campaign specifics, and source clarity for every prospect.
• Develop and manage automated workflows for list creation, data enrichment, and segmentation to ensure consistent campaign performance.
• Analyze campaign data and reporting to track attribution, monitor funnel health, and inform future prospecting decisions.

Outbound Marketing Specialist

Director

• Lead the delivery of data products and insights that generate measurable improvements in core business outcomes such as retention, pipeline conversion, and margin performance.
• Maintain a high-standard Data Quality Score across all products and core datasets through automated checks and proactive root-cause analysis.
• Oversee data support and reporting delivery, ensuring all internal requests and reporting cadences consistently meet or exceed established response and resolution timelines.
• Ensure near-perfect accuracy for top-tier financial and operational KPIs including ARR, churn, and pipeline through rigorous automated validation and monthly reconciliation.
• Cultivate a high-performing data team by setting clear performance standards, providing regular coaching, and building redundancy for all critical workflows.
• Manage the data roadmap by prioritizing high-ROI projects and protecting team capacity to ensure predictable, on-time delivery of strategic initiatives.
• Drive the adoption of a governed metric catalog, enabling functional leaders to utilize standardized dashboards and reducing the need for manual, one-off reporting.
• Implement strict validation and quality assurance gates to ensure process predictability and minimize the need for downstream rework.

Director of Data – Analytics

Accountant

• Drive the monthly close process
• Maintain the health of the balance sheet
• Manage the end-to-end sales tax process
• Oversee revenue recognition in accordance with ASC 606 standards
• Facilitate seamless financial transitions for new acquisitions
• Ensure constant audit and lender readiness

Senior Accountant

Performance Marketing

• Deliver at least 90 percent of the quarterly outbound-attributed lead and deal creation goals through strategic prospecting initiatives.
• Design and execute three successful outbound campaign experiments each quarter, utilizing documented briefs to test hypotheses and scale winning strategies.
• Maintain elite deliverability standards, ensuring email benchmarks exceed 98 percent deliverability while optimizing for minimal unsubscribe and bounce rates.
• Drive quarter-over-quarter improvements in engagement metrics, including email open rates, reply rates, and positive response rates.
• Expand and refresh account and contact lists three times per quarter to ensure outbound efforts remain focused on the most high-value opportunities.
• Facilitate seamless lead handoffs to the Sales team by providing comprehensive context, campaign specifics, and source clarity for every prospect.
• Develop and manage automated workflows for list creation, data enrichment, and segmentation to ensure consistent campaign performance.
• Analyze campaign data and reporting to track attribution, monitor funnel health, and inform future prospecting decisions.

Outbound Demand Generation Specialist

Growth Marketing

• Own the delivery of quarterly and annual ecommerce revenue targets by optimizing self-serve conversion paths from initial page visit to completed order.
• Design and execute a comprehensive testing roadmap to drive incremental transactional revenue through A/B and multivariate experimentation across high-impact pages.
• Scale qualified inbound pipeline by developing demand generation programs, including SEO-optimized entry points, gated content, and campaign-specific landing pages.
• Enhance funnel velocity by optimizing user experience and conversion rates beyond the first click, specifically targeting lead to sales-ready lead transitions.
• Launch and manage multi-channel demand campaigns from initial planning through to advanced performance reporting and analysis.
• Collaborate with sales and subject matter experts to refine messaging and ensure marketing programs align with pipeline objectives in a sales-assisted environment.
• Drive the re-engagement of stalled leads through automated nurture programs and targeted lifecycle journeys to maximize existing database value.
• Establish and maintain high standards for data-driven decision-making, using web analytics to communicate campaign performance and actionable insights to the broader organization.

Senior Growth Marketing Manager

Account Executive

• Own the full sales lifecycle from initial prospecting and qualification to negotiation and closing win-win deal terms.
• Generate at least 840,000 in annual recurring revenue through consistent execution of the sales process.
• Drive pipeline health by generating approximately 22 new deals per month.
• Execute daily outreach strategies.
• Provide timely and high-quality responses to assigned leads, ensuring a comprehensive contact strategy within established service levels.
• Maintain rigorous CRM data integrity, documenting all client interactions, associate contacts, and strategic deal notes to ensure accurate forecasting.
• Deliver precise bi-weekly revenue forecasts with a target accuracy of greater than 90 percent.
• Conduct market intelligence gathering and participate in revenue experiments to refine product positioning and pricing strategies.

Corporate Account Executive

Business Operations

• Lead, coach, and develop Operations Team Leads to deliver consistent, high-quality performance
• Own end-to-end service delivery, ensuring SLA compliance, service quality, and client satisfaction
• Drive capacity planning, forecasting accuracy, and resource utilization across Service Operations
• Improve operational efficiency through cycle time reduction, throughput improvement, and standardization
• Design and implement organizational and process improvement initiatives to support scale
• Monitor, analyze, and act on service KPIs aligned to the Master Service Operations KPI framework
• Partner cross-functionally to maintain interdepartmental SLAs and seamless client experiences
• Ensure clear documentation, knowledge sharing, and audit-ready service processes

Manager, Business Operations

Business Development Rep

• Identify, research, and qualify target accounts and contacts, including cold prospects and existing clients.
• Respond to inbound inquiries within 5 minutes during business hours to maximize conversion opportunities.
• Schedule qualified meetings for sales reps, adhering to lead handoff SLAs; only meetings that meet these criteria count toward quota.
• Confirm that all meeting participants meet qualification standards; meeting-to-deal and deal-close conversion rates will be tracked to ensure appointment quality.
• Achieve or exceed daily, weekly, and monthly outreach targets via phone, email, and other channels.
• Use sales enablement resources effectively to deliver relevant and compelling messaging tailored to each prospect.
• Stay informed of evolving market needs and customer requirements; share findings with the product team regularly.

Business Development Representative, French Speaking

• Develop and execute a multi-year roadmap for the partnership and alliance strategy across the legal, accounting, and professional services ecosystems.
• Drive partner-sourced revenue performance and manage pipeline health to meet or exceed annual growth targets.
• Establish and lead a high-performing team of partnership managers and account executives focused on partner origination and activation.
• Design and implement scalable partner lifecycle management programs, including automated onboarding, training, and enablement playbooks.
• Collaborate with Marketing to launch co-branded content, joint events, and strategic go-to-market initiatives that enhance market presence.
• Partner with Product and Operations teams to influence roadmap priorities and ensure high-quality service delivery for partner-referred clients.
• Maintain rigorous operational rhythms for forecasting and reporting accuracy within the CRM to ensure clear revenue attribution.
• Represent the organization as a thought leader at industry conferences and within professional associations to build deep market relationships.