Client Success Manager

Harbor IT

Client Success Manager guiding MSP clients through onboarding, service optimization, renewals, and expansion. Supporting cybersecurity, IT, and cloud service outcomes while growing long-term partnerships.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management, with a focus on driving measurable client outcomes and fostering long-term partnerships. Proficient in onboarding processes, managing client feedback, and identifying growth opportunities within the IT and cybersecurity sectors.

Highest-signal resume keywords

Client Success ManagementOnboarding Process LeadershipExecutive Business Reviews (EBRs)Quality Improvement Plans (QIPs)NPS Campaign Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Proactive MindsetCalm Under PressureTeam-OrientedResourcefulExcellent Attention to Detail

Industry Keywords

Client Objectives TrackingMSP ExperienceCybersecurityIT VerticalsContract Renewal ManagementClient Feedback CaptureRevenue Expansion OpportunitiesStakeholder EngagementDetractor TurnaroundService Delivery Expertise

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the main point of contact for clients and navigate products and services
Track measurable client objectives
Conduct regular Executive Business Reviews (EBRs) with key stakeholders
Lead new clients through onboarding
Act as a subject matter expert on service delivery and current solution offerings
Own the renewal process to maximize contract value
Proactively manage at-risk profiles with Quality Improvement Plans (QIPs)
Identify white-space expansion opportunities to drive additional revenue
Manage NPS campaigns and capture client feedback
Identify promoters for case studies
Conduct in-depth reviews of client concerns
Collaborate across internal teams to guide clients from sales handover through onboarding, service optimization, and ongoing expansion
Drive positive business outcomes and long-lasting partnerships

Requirements

What you’ll need

3+ years in client success or account management
Experience ideally within MSPs, cybersecurity, or IT verticals
Proven track record of turning detractors into advocates
Proven ability to drive client results and navigate complex organizations
Proactive mindset
Calm under pressure
Team-oriented
Resourceful
High integrity
Excellent attention to detail

Benefits

Comp & perks

Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Unlimited paid time off and holidays
Professional development opportunities