Collections Specialist

Harbor IT

Collections Specialist maximizing cash inflow by managing customer accounts and collecting outstanding balances for Harbor IT. Collaborating with internal teams to resolve payment issues and maintain customer relationships.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts, ensuring timely collections, and resolving billing discrepancies. Proficient in utilizing accounting and MSP software to analyze account information and improve collection processes.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsAccount ManagementAccounting Software ProficiencyProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsAccount AnalysisBilling Discrepancy ResolutionRoot Cause AnalysisCustomer Dispute Resolution

Soft Skills

De-Escalation SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

NetSuiteConnectWiseMicrosoft ExcelMicrosoft WordMicrosoft Teams

Certifications & Qualifications

Bachelor’s Degree in Accounting

Industry Keywords

MSPSaaSIT ServicesTelecommunicationsRecurring Revenue

About the role

Key responsibilities & impact

Own the portfolio of customer accounts and ensure timely collection of all outstanding balances.
Conduct high-volume outbound collection calls and emails each day.
Contact customers via phone, email, or mail to notify them of past-due balances and encourage prompt payment using strong negotiation and de-escalation skills.
Monitor accounts receivable to identify and escalate overdue accounts or delinquent payments.
Analyze account information, identify issues, and recommend practical resolution options.
Identify root causes of recurring collection issues and recommend process improvements.
Investigate billing discrepancies, resolve customer disputes, and address complaints.
Maintain detailed account histories and collection notes in NetSuite.

Requirements

What you’ll need

5+ years of experience in collections experience within an MSP, SaaS, IT services, telecommunications, or recurring revenue environment
Bachelor’s degree in accounting
Accounting Software proficiency- like NetSuite
MSP Software proficiency- like ConnectWise
Microsoft platform- Excel, Word, Teams etc.

Benefits

Comp & perks

Competitive salary
Comprehensive health benefits
Paid time off
Opportunities for professional growth and development
Collaborative and supportive team environment