Harbor Health

Manager

• The Manager of IT oversees Harbor Health’s technology operations, field services, and day-to-day IT service delivery.
• This role ensures that all clinical and corporate technology functions are consistent, reliable, and secure across the organization.
• This position will manage a dispersed IT team and serve as the primary IT Operations Owner and vendor relationship holder.
• The Manager of IT drives operational excellence through hands-on execution, vendor management, process development, and leadership of field and support functions.
• Lead and mentor the new IT team members, ensuring consistent delivery of onsite and remote support across all clinics and corporate offices.
• Oversee the execution of new clinic integrations, site upgrades, and technology refreshes.
• Ensure endpoint reliability through standardized imaging, patching, and asset lifecycle management.
• Coordinate with stakeholders on technology readiness for new or expanding sites and systems.
• Own field escalation processes, ensuring timely resolution and clear communication to stakeholders.
• Serve as the operational lead for Harbor’s IT Operation Vendors (e.g.: MSP, printer service, ISPs, etc.), managing service quality, ticket escalations, and quarterly business reviews.
• Approve technology purchases, licensing renewals, and hardware orders in partnership with Procurement.

IT Manager

Full-stack Engineer

• Design and evolve scalable, maintainable software architectures using system thinking principles
• Understand business needs into technical solutions emphasizing speed and simplicity
• Own features end-to-end — from ideation and design to deployment, ongoing maintenance, documentation and sharing
• Build clean, efficient, high-quality solutions and set the bar for engineering best practices
• Build and optimize CI/CD pipelines, automated testing, deployment, and monitoring systems
• Debug complex issues across the stack and proactively resolve performance bottlenecks
• Integrate and leverage AI frameworks to accelerate development and enhance product functionality
• Implement monitoring, alerting, and reliability strategies for mission-critical systems
• Collaborate with product, design, and business partners to deliver impactful solutions
• Excellence in Engineering beyond writing code, code reviews, mentor teammates, and foster a culture of knowledge sharing
• Create clear technical documentation for systems, APIs, and operational processes.

Senior Software Engineer

Financial Planning and Analysis

• Own and manage the annual budget process across all Harbor Health entities
• Lead quarterly forecasting cycles with timely, accurate updates
• Conduct monthly budget-to-actual analysis and variance reporting
• Provide daily and weekly financial insights to business leaders, flagging early warning signs of budget deviation
• Build comparative analyses across actuals, budget, and forecast to inform strategic decisions
• Manage collective financial oversight over operations for multiple legal entities
• Support financial aspects of IBNR management and ACO program operations
• Provide financial analysis for risk and underwriting decisions
• Lead strategic planning and operational forecasting initiatives
• Partner with Accounting team and Harbor Health leadership team to ensure accurate financial data flows
• Build strong working relationships with the Accounting Team
• Communicate financial constraints while managing competing resource requests
• Balance budget discipline with responding to the growth needs of the business
• Provide mentorship and leadership to the Finance Team
• Lead implementation of FP&A software to replace Excel-based processes
• Participate in selection and implementation of financial systems to support business complexity
• Develop scalable financial processes appropriate for a growing startup

VP, Financial Planning & Analysis

System Administrator

• Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
• Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
• Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
• Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
• Elevated (tier 3+) support work routed from IT Service Desk.
• Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
• Troubleshoot connectivity, telephony, and device escalations.
• Maintain asset inventories and ensure accurate equipment tracking across sites.
• Support endpoint security, enforce security protocols, and secure configuration practices.
• Operate independently on clinic integration projects from scoping through go-live.
• Maintain documentation of site configurations, standards, and changes.

Regional IT Systems Administrator

Call Center Representative

• Field and resolve inquiries via phone and other contact methods
• Schedule appointments
• Verify client insurance
• Pre-register clients
• Advise clients of service estimates
• Assist clients with identifying providers
• Screen clients for financial support
• Notify clients of cancellations or rescheduling
• Maintain HIPAA guidelines
• Provide training and support to colleagues

Contact Center Representative

Compliance

• Oversee the preparation and submission of regulatory filings, ensuring accuracy and compliance with all federal and state laws.
• Facilitate the organization’s response to regulatory inquiries or actions.
• Perform thorough regulatory research to support policy development and decision-making.
• Stay updated on changes in the regulatory environment, particularly in the Texas market.
• Track and analyze state and federal rulemaking, legislative changes, and industry trends.
• Translate complex regulatory language into actionable information for senior management.
• Effectively communicate relevant regulatory changes and updates to internal teams.
• Develop internal resources, such as newsletters or briefs, to aid in the dissemination of critical regulatory information.
• Work closely with other departments, including legal, compliance, operations, and product development teams.
• Assist in the design and enhancement of compliance frameworks to meet regulatory requirements.
• Support the compliance team in internal audits and reviews.

Manager, Regulatory Affairs

Operations

• Assist in the operational aspects of service area and product expansions.
• Work closely with strategic planning and development teams to integrate new providers and services into the network.
• Inspect and review the quality of claims processing with providing feedback to TPA as appropriate.
• Review and approval of Cost Share claims between Harbor and TPA.
• Produce a monthly report on accuracy of Harbor’s Cost Share selection logic.
• Proactively find opportunities to improve operational efficiency, member experiences and processes providing feedback to internal partners.
• Oversee TPA and their product partners to ensure the quality delivery of services.
• Building conditions for success removes obstacles, leads, and champions change.
• Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
• Manage issues and make appropriate decisions based on the policy.
• Facilitate and guide employees through skill identification and developing for career progression.
• Consistently coach employees on claims handling and find opportunities to improve overall process and engagement.
• Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
• Achieve monthly SLAs and address any misses with the TPA to resolve issues.
• Approve claim payment runs for release to production.

Supervisor, Health Plan Claims Operations

• Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
• Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
• Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
• SaaS system administration and account lifecycle.
• Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
• Elevated (tier 3+) support work routed from IT Service Desk.
• Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
• Troubleshoot connectivity, telephony, and device escalations.
• Maintain asset inventories and ensure accurate equipment tracking across sites.
• Support endpoint security, enforce security protocols, and secure configuration practices.
• Surface risks and anomalies to Harbor’s Cybersecurity team.
• Operate independently on clinic integration projects from scoping through go-live.
• Balance project responsibilities with day-to-day support and operations.
• Maintain documentation of site configurations, standards, and changes. Provide timely updates and feedback for continuity.

• Build and optimize the operational infrastructure that powers our sales organization
• Partner closely with Sales Leadership, Marketing, Finance, and cross-functional teams
• Develop and refine sales strategy, policies, and programs
• Design, implement, and continuously improve sales tools, processes, and policies
• Generate, analyze, and synthesize sales forecasts, performance data, and market trends
• Oversee CRM systems and sales technology stack
• Design, implement, and monitor sales processes and programs
• Collaborate with Finance and HR to design, implement, and monitor sales compensation plans
• Serve as a strategic partner to Sales, Marketing, Finance, and other departments

Director, Sales Operations

Backend Engineer

• Design and evolve scalable, maintainable data products, pipelines, models and architectures using system thinking principles
• Understand business needs into technical solutions emphasizing speed and simplicity
• Own features end-to-end — from ideation and design to deployment, ongoing maintenance, documentation and sharing
• Build clean, efficient, high-quality solutions and set the bar for engineering best practices
• Build and optimize CI/CD pipelines, automated testing, deployment, and monitoring systems
• Debug complex issues across the stack and proactively resolve performance bottlenecks
• Integrate and leverage AI frameworks to accelerate development and enhance product functionality
• Implement monitoring, alerting, and reliability strategies for mission-critical systems
• Collaborate with product, design, and business partners to deliver impactful solutions
• Mentor teammates, conduct code reviews, and create clear technical documentation for systems, APIs, and operational processes

Senior Software Engineer - Data/Backend/Cloud

• Design and evolve scalable, software architectures using system thinking principles
• Understand business needs into technical solutions emphasizing speed and simplicity
• Own features end-to-end — from ideation and design to deployment, ongoing maintenance, documentation and sharing
• Build clean, efficient, high-quality solutions and set the bar for engineering best practices
• Build and optimize CI/CD pipelines, automated testing, deployment, and monitoring systems
• Debug complex issues across the stack and proactively resolve performance bottlenecks
• Integrate and leverage AI frameworks to accelerate development and enhance product functionality
• Implement monitoring, alerting, and reliability strategies for mission-critical systems
• Collaborate with product, design, and business partners to deliver impactful solutions
• Mentor teammates, perform code reviews, and foster a culture of knowledge sharing
• Create clear technical documentation for systems, APIs, and operational processes

Senior Software Engineer – AppDev, Cloud, Backend

• Design and evolve scalable, maintainable software architectures using system thinking principles.
• Understand business needs into technical solutions emphasizing speed and simplicity
• Own features end-to-end — from ideation and design to deployment, ongoing maintenance, documentation and sharing
• Build clean, efficient, high-quality solutions and set the bar for engineering best practices.
• Build and optimize CI/CD pipelines, automated testing, deployment, and monitoring systems.
• Debug complex issues across the stack and proactively resolve performance bottlenecks.
• Integrate and leverage AI frameworks to accelerate development and enhance product functionality.
• Implement monitoring, alerting, and reliability strategies for mission-critical systems.
• Collaborate with product, design, and business partners to deliver impactful solutions.
• Excellence in Engineering beyond writing code, code reviews, mentor teammates, and foster a culture of knowledge sharing.
• Create clear technical documentation for systems, APIs, and operational processes.