Harbor Health

Financial Planning and Analysis

• Partner with business leaders across clinical operations, network, growth, and product to evaluate new business ventures, geographic expansion, payer partnerships, and product extensions
• Build defensible business cases that hold up under scrutiny from the executive team, the board, capital partners, and regulators, grounded in real unit economics rather than directional math
• Develop and own scenario and sensitivity analyses that pressure-test the assumptions executives are about to bet the company on
• Lead the financial design and operational stand-up of zero-to-one initiatives, from blank-page business model through pilot economics through scale-up plan
• Build the analytical scaffolding (data structures, KPIs, reporting cadences) for businesses or product lines that do not yet exist
• Partner directly with the CFO on M&A and corporate development opportunities, from initial screening through diligence through integration planning
• Build acquisition and partnership models, run diligence workstreams, and develop point-of-view memos for executive and board discussion
• Support capital raising and strategic financing workstreams, including investor materials, lender presentations, and term sheet analysis
• Partner with the VP of FP&A on business planning, and step in on select monthly close activities as needed
• Translate complex analyses into clear recommendations and synthesize them into board-ready materials

Strategic Finance Manager

Call Center Representative

• Conduct routine and targeted audits of contact center interactions to evaluate adherence to quality standards, workflows, and regulatory mandates
• Ensure all audited interactions and documentation strictly comply with HIPAA, CMS guidelines, internal policies, and quality documentation standards
• Apply standardized, objective evaluation criteria and quality scoring methodologies consistently across all interaction types and market segments
• Analyze audit results and interaction data to identify emerging performance trends, recurring compliance risks, and systemic process bottlenecks
• Document all audit findings, quality scores, and supporting evidence in the tracking system; maintain audit-ready records for internal and external review
• Participate actively in calibration sessions to ensure inter-rater reliability and scoring alignment across all QA teams
• Provide timely, constructive, and actionable feedback to support coaching, training, and performance improvement for agents and supervisors
• Escalate critical quality or compliance issues, potential breaches, or systemic errors to appropriate leadership following established protocols

Contact Center Quality Analyst

• Assist the supervisor in managing team performance against service levels, quality, and productivity metrics; provide real-time coaching and support
• Support day-to-day operations by monitoring queues, assisting agents, and maintaining service levels during volume fluctuations
• Handle on-phone and off-phone escalations, ensuring timely investigation, resolution, and proper documentation
• Oversee callback management, ensuring timely member follow-up and adherence to service standards
• Complete and manage off-phone processing work including referrals, scheduling corrections, and case updates
• Ensure quality and compliance with HIPAA, internal policies, and call handling standards across the team
• Support training and development through coaching, onboarding support, and knowledge sharing
• Maintain adherence to workflows and tools, ensuring consistent execution of scheduling, referral, and market-specific processes
• Track and report trends in performance, escalations, and call drivers to provide actionable operational insights
• Coordinate cross-functionally with clinics, providers, and support teams to resolve complex member issues
• Act as subject matter expert (SME) and escalation point for complex member scenarios and research follow-up

Contact Center Lead

Content Writer

• Write, edit, and proofread content across channels including website copy, blog posts, member newsletters, social media, email campaigns, and marketing collateral
• Develop member-facing communications that explain benefits, care programs, and health plan features in plain, accessible language
• Create provider- and broker-facing content that articulates Harbor Health's value proposition as a payvider and ACO partner
• Collaborate with clinical and operations teams to accurately represent Harbor's care model, HEDIS initiatives, and population health programs
• Translate regulatory and compliance-driven content (e.g., CMS/TDI requirements) into member-friendly formats — EOBs, plan documents, FAQs
• Maintain and evolve Harbor's brand voice and editorial standards across all content types
• Support SEO strategy by producing optimized content that drives organic traffic and member engagement
• Manage multiple content projects simultaneously, meeting deadlines in a fast-paced startup environment
• Partner with the Creative Director and design team to ensure content and visual elements are cohesive and on-brand
• Track content performance metrics and incorporate insights to continuously improve effectiveness
• Assist in building a content library and knowledge base for internal and external use

Senior Content Writer

Marketing

• Lead acquisition strategy for both IFP membership growth and commercial clinic consumer acquisition across all Harbor markets
• Develop market-specific growth plans in partnership with Growth and Operations — balancing scale/efficiency in Austin with market entry acceleration in San Antonio, Dallas, and El Paso
• Own strategy, execution, and investment management across paid and addressable channels — programmatic, paid social, search, direct partnerships, and emerging platforms
• Balance efficient IFP member acquisition with high-intent clinic demand generation
• Lead the organization's organic search strategy including keyword planning, on-page optimization, and content alignment
• Build audience-first strategies grounded in behaviors, intent signals, and health needs
• Continuously optimize across audience, channel mix, creative, and landing experience; establish and scale test-and-learn frameworks
• Monitor and analyze online reviews and ratings across platforms and maintain accuracy and optimization of digital profiles
• Partner closely with Marketing, Product, Analytics, and Operations

Strategic Finance Manager

Contact Center Quality Analyst

Contact Center Lead

Senior Content Writer

Content Writer

Associate Director, Digital Acquisition Marketing