Harbor Health

Financial Planning and Analysis

• Develop and maintain analytics and reporting to track performance and identify opportunities for improvement
• Create financial models that forecast revenue, costs, and profitability across various service lines
• Analyze member utilization patterns and their impact on gross margins
• Partner with clinical and operational teams to identify cost-saving opportunities while maintaining quality of care
• Prepare and present financial analyses and recommendations to leadership
• Support the annual budgeting and quarterly forecasting processes with a focus on gross margin analysis
• Monitor and analyze healthcare reimbursement models and payment trends
• Evaluate potential new service offerings and strategic initiatives for financial viability
• Develop dashboards and reports to communicate financial performance metrics
• Collaborate with the Finance and Accounting Team to ensure consistency in reporting and analysis

Senior Financial Analyst

Procurement

• Own end-to-end procurement operations and day-to-day project management of the procurement lifecycle, including intake, triage, and management of procurement requests from submission through execution and ongoing tracking
• Serve as the senior accountable owner for procurement workflow governance, including standards for request intake, required documentation, routing, approvals, and timeline management across stakeholder groups
• Shepherd procurement requests through internal review and approval workflows, including coordinating with Finance and Legal and obtaining support from internal counsel as needed for contract review, negotiation strategy, and risk assessment
• Escalate items for leadership review and approval based on spend, risk, urgency, or policy thresholds, and ensure decision-ready summaries and supporting materials are complete and consistent
• Support sourcing and vendor selection processes, including identifying sourcing options, coordinating vendor evaluations, managing RFP or competitive bid processes where appropriate, and documenting selection decisions
• Provide vendor negotiation support and coordination, including assisting with pricing discussions, terms alignment, renewal planning, and ensuring contract terms reflect the approved business and risk posture
• Support ongoing vendor management practices in coordination with business owners, including renewal management, issue escalation, and performance tracking where appropriate for key vendors
• Coordinate risk-based vendor due diligence in partnership with Legal, Compliance/Privacy, IT/Security, and clinical or operational leaders, including HIPAA and privacy/security review, data handling requirements, and business continuity considerations
• Co-lead implementation of Ironclad as a contract lifecycle management tool, with an emphasis on procurement workflow capabilities, including intake forms, workflow design, routing, approvals, reporting, and user adoption
• Partner with the Legal function to migrate existing procurement and contract records into Ironclad and establish a centralized repository and consistent intake and tracking practices
• Establish and manage procurement records management and repository practices, including contract metadata standards, renewal and notice tracking, and version control
• Maintain and continuously improve procurement policies, procedures, controls, templates, and stakeholder workflows to increase consistency, reduce cycle time, and improve audit readiness
• Deliver training and change management for stakeholders across the organization, including clear guidance on procurement requirements, use of Ironclad workflows, and expectations for timely review and approvals
• Develop operational metrics and reporting for procurement activity, cycle times, throughput, risk tiering, and stakeholder performance, and use data to drive continuous improvement
• Lead procurement integration efforts related to mergers and acquisitions, including aligning inherited vendor arrangements, rationalizing overlapping vendors where appropriate, and transitioning acquired assets such as VillageMD clinics into Harbor Health's procurement and contracting workflows

Senior Procurement Director

Executive Assistant

• Manage complex calendars for three executives, proactively anticipating scheduling conflicts and prioritizing time allocation to support strategic initiatives
• Coordinate executive meetings, including agenda preparation, materials distribution, note-taking, and action item tracking
• Serve as primary point of contact between executives and internal/external stakeholders, screening and prioritizing communications
• Arrange comprehensive travel logistics, including flights, accommodations, ground transportation, and detailed itineraries
• Prepare expense reports, track budgets, and manage purchase requisitions for executive activities
• Draft, edit, and proofread correspondence, presentations, and other materials on behalf of executives
• Coordinate and manage special projects as assigned, conducting research and synthesizing information to support executive decision-making
• Organize and maintain confidential files, records, and documentation systems
• Plan and execute leadership team meetings and offsites, including venue selection, logistics coordination, and materials preparation
• Anticipate needs and proactively address issues before they arise, demonstrating strong problem-solving capabilities
• Build effective relationships across the organization to facilitate collaboration and information flow
• Support HR-related tasks such as coordinating interviews, onboarding logistics, and team events

Accounting Manager

• Support monthly, quarterly, and annual financial close processes across multiple legal entities
• Manage general ledger accounting activities including journal entries, account reconciliations, and variance analysis
• Assist with consolidation of financial statements across health plan, medical, and ACO entities
• Prepare and review accounting transactions, ensuring compliance with GAAP and regulatory requirements
• Help design and implement scalable accounting processes, policies, and procedures to support organizational growth
• Support establishment and maintenance of internal controls framework
• Document standard operating procedures for accounting functions
• Identify opportunities for process improvements and increased efficiency
• Apply technical accounting knowledge to healthcare and insurance industry-specific transactions
• Research and resolve accounting issues, including evaluation of new accounting standards
• Supervise accounting staff and provide guidance on technical issues
• Partner with Controller and senior finance team on accounting initiatives
• Collaborate with cross-functional teams including FP&A, operations, and clinical leadership
• Support external audit processes and coordinate with external auditors
• Utilize accounting systems and ERP platform to optimize accounting operations
• Prepare financial reports and analysis for leadership and stakeholders
• Support implementation of new accounting systems or system upgrades as needed

• Oversee monthly, quarterly, and annual financial close processes across multiple legal entities
• Manage general ledger accounting activities including journal entries, account reconciliations, and variance analysis
• Ensure accurate and timely consolidation of financial statements across health plan, medical, and ACO entities
• Review and approve complex accounting transactions, ensuring compliance with GAAP and regulatory requirements
• Design and implement scalable accounting processes, policies, and procedures to support organizational growth
• Establish and maintain internal controls framework to ensure accuracy and compliance
• Develop and document standard operating procedures for accounting functions
• Identify opportunities for process improvements and automation to increase efficiency
• Apply technical accounting knowledge to healthcare and insurance industry-specific transactions
• Research and resolve complex accounting issues, including evaluation of new accounting standards
• Manage and mentor accounting staff, providing guidance on technical issues and professional development
• Partner with Controller on strategic accounting initiatives and financial planning
• Collaborate with cross-functional teams including FP&A, operations, and clinical leadership
• Support external audit processes and coordinate with external auditors
• Oversee accounting systems and ERP platform utilization to optimize functionality
• Develop and enhance financial reporting packages for leadership and stakeholders
• Support implementation of new accounting systems or system upgrades as needed

Senior Accounting Manager

Call Center Representative

• Oversee call center operations for member services, claims, prior authorizations, appeals, and provider support
• Achieve monthly SLAs and implement corrective action plans for performance gaps
• Manage telephony systems, IVR routing, call queues, and optimize call center software functionality
• Hire, develop, and coach team members for performance excellence and career growth
• Ensure compliance with TDI, CMS, and government regulations; manage risks per compliance policies
• Create and maintain process flows, SOPs, and job aids for operational consistency
• Collaborate with vendors on system configurations and integrations
• Manage escalated calls and establish seamless handoffs with supporting teams
• Partner with business leaders to design metrics and dashboards with high analytical rigor
• Identify opportunities to improve efficiency, reduce costs, and enhance member/provider experiences
• Manage operational budgets and resource allocation

Director – Call Center Operations

• Answer incoming phone calls from customers and identify the type of assistance the customer needs
• Serve as a resource for team members or health plan customers
• Respond to callers in a friendly and supportive manner
• Document call disposition and notes with accuracy and completeness
• Be an active and empathetic listener
• Own problem through to resolution on behalf of the customer
• Research complex issues across multiple databases and work with support resources to resolve customer issues
• Meet the performance goals established for the position
• Handle protected health information (PHI) with strict confidentiality and diligence
• Identify improvement opportunities within the Call Center process

Health Plan Contact Center Representative

Manager

• The Manager of IT oversees Harbor Health’s technology operations, field services, and day-to-day IT service delivery.
• This role ensures that all clinical and corporate technology functions are consistent, reliable, and secure across the organization.
• This position will manage a dispersed IT team and serve as the primary IT Operations Owner and vendor relationship holder.
• The Manager of IT drives operational excellence through hands-on execution, vendor management, process development, and leadership of field and support functions.
• Lead and mentor the new IT team members, ensuring consistent delivery of onsite and remote support across all clinics and corporate offices.
• Oversee the execution of new clinic integrations, site upgrades, and technology refreshes.
• Ensure endpoint reliability through standardized imaging, patching, and asset lifecycle management.
• Coordinate with stakeholders on technology readiness for new or expanding sites and systems.
• Own field escalation processes, ensuring timely resolution and clear communication to stakeholders.
• Serve as the operational lead for Harbor’s IT Operation Vendors (e.g.: MSP, printer service, ISPs, etc.), managing service quality, ticket escalations, and quarterly business reviews.
• Approve technology purchases, licensing renewals, and hardware orders in partnership with Procurement.