Hanger, Inc.

Accounting Manager

• Process payments for all Hanger corporate and clinic invoices, including coordinating and scheduling pay runs based on daily, weekly, and monthly frequency requirements—ensuring accuracy, proper authorization, and timely release in accordance with vendor payment terms
• Maintain internal/external audit compliance as it pertains to payment processing documentation and system testing
• Own the void, stop-payment, and reissuance process end-to-end, coordinating with banking partners and vendors to resolve stale or undeliverable payments within defined SLAs
• Validate and complete all incoming transactions from legacy systems into Oracle ERP
• Correct import errors and post Accounts Payable transactions to the general ledger
• Voucher invoices as needed to reconcile bank statement EFT activity
• Serve as the escalation point for payment disputes, short payments, duplicate payment claims, and remittance discrepancies; resolve complex issues with minimal supervisory involvement
• Assist with 1099 compliance, year-end payment reporting, and audit support by providing payment documentation
• Support month-end and year-end close processes including accruals, account reconciliations, and AP aging analysis
• Identify and implement process improvements to enhance accuracy, reduce cycle time, and strengthen internal controls within the AP function
• Mentor and provide technical guidance to other team members; assist with onboarding and training on systems and procedures

Accounting Specialist III

Business Development Rep

• Achieve and exceed monthly, quarterly, and annual sales targets across both acute and non-acute markets
• Identify and pursue new business opportunities within hospitals, clinics, rehabilitation facilities, skilled nursing facilities
• Build and maintain strong relationships with key decision-makers both clinical and non-clinical
• Prepare proposals, presentations, responses to RFPs to improve contracting efforts with health systems and hospitals.
• Create hospital contract implementation plans
• Conduct presentations, value-based solutions, and negotiations to close deals
• Maintain accurate records of sales activities and pipeline using CRM tools
• Build collaborative and consultative relationships with Hanger Clinic team including Area Directors, Group Practice Leaders, and administrative leaders
• Monitor market trends and competitor activity to adjust strategies accordingly.
• Create and conduct business reviews with hospitals in collaboration with internal and external stakeholders to ensure execution of contractual obligations
• Facilitate connection of Hanger clinicians to referral partners through Hanger programs, in-services, CEs, trade shows and community events
• Support Health System Team in securing partnerships with target accounts through development of key relationships and non-clinical and clinical champions
• Partner with group purchasing organizations and representatives to provide solutions to health system pain points that deliver value on the GPO agreement
• Develop and implement strategies to bring value to referral partners through utilization of the Hanger Clinic value proposition for all products and services
• Partner in health system management (QBRs) with key Hanger Clinic stakeholders
• Ensure customer satisfaction and retention through initiative-taking engagement and problem-solving.
• Analyze data, sales metrics, and KPIs to identify areas for improvement.
• Coach, mentor, and support a team of sales representatives to meet and exceed sales goals
• May be responsible for 2-3 direct reports of BDM I, II, III including regular one-on-one sessions to provide feedback, training, and alignment with organizational goals and objectives
• Share best practices, sales strategies, and market insights to elevate team performance
• Foster a culture of accountability, collaboration, continuous improvement, and understanding of overall healthcare ecosystem
• Translate corporate sales goals into actionable plans for the team
• Support new hire onboarding and training

Senior Healthcare Business Development Manager

Director

• Define and continuously evolve the strategic direction of Hanger’s change management function, ensuring alignment with enterprise transformation priorities and the organization’s change maturity trajectory.
• Establish and govern the team’s methodology, operating model, and quality standards and create a consistent, credible, and scalable approach to CM delivery across the portfolio.
• Serve as a member of the Enterprise Transformation leadership team, contributing to collective decisions about governance, program direction, and functional integration.
• Maintain accountability for change management quality and adoption outcomes across the full enterprise initiative portfolio.
• Establish and monitor the framework through which CM support levels are determined, reviewed, and adjusted, ensuring deployment decisions are defensible, consistent, and strategically informed.
• Partner with EPMO leadership on benefits realization management, ensuring adoption KPIs are defined during Discovery and tracked through project closure.
• Lead, develop, and retain a team of Change Management professionals and create a culture of excellence, learning, and shared accountability for adoption outcomes.
• Design the team’s capability development roadmap, including individual growth plans, methodology training, and succession preparation.
• Drive enterprise change maturity by building leadership capability across business functions, reducing long-term dependency on embedded CM support through structured sponsor enablement and self-service tools.
• Serve as the primary change management advisor to executive sponsors, senior operating committee members, and functional leaders navigating significant transformation.
• Establish deep, durable partnerships with EPMO, IT, HR, and other functions to ensure change management is integrated early and consistently into program lifecycle governance.
• Align CM frameworks with EPMO’s project delivery methodology, ensuring intake, readiness, and sustainability practices are embedded.

Change Management Director

Account Manager

• Achieve overall company sales targets and territory revenue objectives, including execution of VA and Government business plans.
• Develop and execute regional sales and marketing strategies with your team to meet and exceed performance goals.
• Build and maintain a robust sales funnel of target companies and opportunities.
• Prospect, qualify, develop, and close new business agreements through consultative selling and strategic negotiation.
• Track and report weekly on sales forecasts and progress toward goals.
• Conduct on-site presentations, product demonstrations, and training sessions to educate and engage clinical and administrative stakeholders.
• Provide ongoing service and support for DME inventory accounts, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to deliver seamless customer service and account management.
• Identify trends in the O&P industry and recommend strategies to capture new business, including new product opportunities.
• Support professional development of sales team members to ensure skill alignment with company and territory goals.
• Evaluate and refine business processes to meet evolving customer and market needs.
• Ensure judicious use of company resources, including travel and entertainment expenditures.
• Ensure compliance with company policies and guidelines.
• Partner with the marketing team to align promotional efforts with customer needs and product priorities.
• Leverage customer and vendor data to uncover new business opportunities and optimize profitability.
• Contribute to the ongoing development and utilization of Salesforce for sales tracking and customer relationship management.

Sales Account Manager

Counselor

• Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services
• Determine and verify patient insurance coverage and eligibility for financial assistance programs
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections
• Communicate well with patients and insurance companies over the phone or fax
• Document and report payment information timely and accurately
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
• Educate patients about payment options and financial assistance
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances
• Collect patient payments over the phone
• Review and process patient and insurance company forms
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Patient Financial Counselor

Customer Support

• Responsible for delivering high-quality, efficient customer service through daily engagement and strategic management of relationships with healthcare and hospital partners
• Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route
• Inventory, deliver and maintain product PAR levels in each location on a set route schedule
• Respond promptly and professionally to customer inquiries and service requests
• Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate
• Support new closet openings, including onsite setup, in coordination with the Operations Manager
• Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area
• Other duties as assigned

Customer Service Representative

Administration

• Serve as the primary front‑of‑office contact for patients and visitors
• Manage patient intake, registration, and insurance verification
• Collect copays, deductibles, and co‑insurance
• Schedule follow‑up appointments and coordinate care plans
• Maintain accurate electronic health records
• Partner with internal teams (including RCM) to support clinic operations
• Help identify workflow improvements and support front office consistency

Medical Office Administrator

Analyst

• Provide hands-on analytical and consultative support for Hanger’s compensation programs
• Partner closely with HR Business Partners, Finance, and business leaders to deliver market-aligned compensation practices
• Serve as a trusted compensation partner to HR Business Partners and business leaders

Compensation Analyst III

Recruitment

• Support Hanger Corporate by screening resumes and interviewing applicants
• Refer well-qualified applicants to hiring managers
• Understand and support the recruiting needs of the hiring managers
• Serve as a liaison for the Human Resources Department
• Perform full lifecycle recruiting and maintain excellent relations with hiring managers and candidates
• Review resumes and candidate credentials for appropriateness of skills, experience and knowledge
• Use Boolean and other search options to find qualified candidates
• Administer applicant tracking system including creating requisitions
• Perform post-offer tracking, and develop ad hoc reports as requested
• Provide exceptional service and full lifecycle recruiting for assigned job openings
• Confer with hiring managers to identify personnel needs, workforce planning strategies, and search assignments
• Leverage online recruiting resources to identify and recruit best candidates
• Provide complete, accurate, and inspiring information to candidates about the company and position
• Prescreen candidates and create prescreening questions for hiring managers

Corporate Recruiter / Talent Acquisition Partner

Artificial Intelligence

• Own and maintain Hanger's AI Strategy and Roadmap with clear milestones and success criteria
• Conduct AI Strategy and Roadmap refreshes as technology evolves, data matures, strategic priorities shift, and benefits are realized
• Build a deep understanding of the business problems, workflows, and operational realities across Hanger and bring that context into every AI initiative to ensure solutions are grounded in how the business works
• Apply rigorous judgement on whether AI is the right solution to a given problem or opportunity by distinguishing between problems best solved by AI, process redesign, automation, or other solutions
• Define and maintain AI decision rights, including who approves new use cases, who owns adoption outcomes, and how AI outputs requiring human review are handled
• Serve as the primary filter between business demand and AI execution by evaluating incoming ideas against other technology investments and recommending prioritization to executives
• Define and sequence the AI initiative portfolio across six opportunity areas: clinical operations, revenue cycle and financial performance, corporate function efficiency and decision intelligence, supply chain and distribution, fabrication and manufacturing, and clinical access and outcomes
• Partner with IT and external vendors to ensure AI solutions represent the voice of the business and are built to realize projected business value
• Own solution integrity through go-live by ensuring the right problem is being solved, the workflow integration is sound, and the conditions for adoption are in place before deployment
• Chair the AI Strategy Committee that includes subject matter experts from HDT, Legal, Compliance, Finance, Organizational Effectiveness, EPMO, and the Office of Operational Analytics
• Prepare and present AI strategy updates to the AI Steering Committee
• Drive AI policy updates in partnership with IT, Legal, Risk, and Security to ensure policy keeps pace with the rate of deployment

Director, AI Strategy

• Provides hands-on analytical and consultative support for Hanger’s compensation programs
• Partners closely with HR Business Partners, Finance, and business leaders to deliver pay practices
• Supports annual merit and bonus cycles by preparing, validating, and consolidating department-specific workbooks

Total Rewards Analyst III

Product Manager

• Analyze market trends, competitive positioning, payor dynamics, pricing strategy and clinical evidence to develop data-driven product investment recommendations
• Define and communicate market requirements and opportunity sizing to inform product development decisions; lead commercial stage-gate reviews and lifecycle planning through end-of-life
• Serve as the commercial and customer voice throughout the product development process, building business models, contributing VOC findings, market insight, and competitive intelligence to inform product decisions
• Define well-scoped problem statements and market requirements that give the product development team a clear picture of unmet customer needs
• Build and own go-to-market plans for product launches and line extensions, including segment definition, value proposition, pricing rationale, channel strategy, and launch sequencing
• Lead launch readiness reviews and coordinate across Sales, Marketing, Clinical Education, and Operations to ensure all downstream touchpoints are prepared
• Track commercial KPIs – revenue performance, adoption metrics – and identify and resolve barriers to adoption through cross-functional solutions
• Own the marketing brief for assigned product lines: define target audiences, key messages, proof points, and calls to action for each buyer and influencer segment (patient, Prosthetist, payer, referring physician)
• Partner with Marketing and Communications to develop clinically credible, differentiated campaigns and sales enablement tools – training guides, objection handling, competitive positioning, product one-pagers, and demo scripts
• Monitor adoption metrics post-launch, identify execution gaps, and develop corrective plans; support development of clinical evidence-based marketing content including outcome summaries and peer education materials
• Design and lead VOC programs: clinician interviews, patient feedback sessions, field ride alongs, and KOL engagement
• Synthesize qualitative and quantitative feedback into prioritized problem statements that inform product requirements, positioning, and commercial strategy
• Analyze competitive positioning, payer trends, and market dynamics to surface actionable insights; close the loop with stakeholders on how feedback shaped decisions
• Drive alignment across senior functional leaders on complex, multi-workstream initiatives. Lead cross-functional working groups to manage dependencies across functions without creating bottlenecks; escalate risks proactively with proposed solutions
• Mentor and support the broader product management team across brands and portfolios, modeling PM best practices and contributing to team capability development
• Define success metrics and measurement plans for each product; monitor performance and develop data-driven strategies supported by ROI analyses
• Identify patterns in clinical utilization, sales, and outcomes data to inform prioritization; present clear, audience-appropriate reporting and strategic recommendations to leadership

Senior Product Manager

Software Engineer

• Assist engineers in product return assessment and either repair or discard
• Assist engineers in material testing and qualification of 2 nd source adhesives
• Assist engineers and facility managers with installing equipment and support infrastructure
• Inspect failure modes and assess for root cause
• Perform other assigned duties

Engineering Intern

Account Executive

• Leads efforts around creation and initiation of sales strategy for assigned hospital customers and Group Purchasing Organization (GPO)
• Develop strategic hospital partnerships that drive revenue in both direct sales and downstream Hanger O&P business
• Select, train and develop National Account Director team to ensure top performance and high level team engagement
• Develop relationships and negotiate contracts with hospital systems and GPO partners at the corporate level
• Provide leadership and coaching on hospital and health systems strategy to NAD team and to Hanger Clinic Leadership
• Create and maintain Hanger favorable contracting constructs that drive retention strategy
• Work with Zone Sales Leadership team to establish goals, strategic sales plans, and targets
• Partner with Hanger Enterprise team on creating, integrating, and coordinating products and services that differentiate Hanger
• Partner with field teams to drive growth at local and regional level
• Collaborate with marketing organization for the development and execution of a value proposition for hospitals
• Manage and own relationship between Hanger and external partners whom we collaborate with to support hospital agreements
• Maintain a solid understanding of current market dynamics and healthcare trends within the industry and leading hospital systems
• Establish executive level relationships with all stakeholders
• Partner in defining the approach and metrics to measure the effectiveness of Hanger’s hospital relationships
• Perform other related project, system and analytical duties as required