Hanger, Inc.

Manager

• Ensure timely, high-quality patient care and satisfaction
• Connect individual clinics into a cohesive team, sharing resources and addressing gaps between locations to improve efficiency and care coordination
• Ensure patients are matched with the best-fit specialists and that care moves forward without delay—using root cause analysis and performance management to resolve bottlenecks
• Work closely with both sides of the dyad to identify and eliminate delivery barriers, improving speed and quality of care
• Communicate effectively across all levels—up, down, and across—to maintain alignment, transparency, and coordinated execution
• Lead staffing strategy and talent development across clinics
• Provide mentorship and oversight to clinical staff, promoting best practices and quality standards
• Partner with clinicians and the CSA team to ensure proper training and care capabilities across clinics
• Promote clinical excellence through mentorship, training, and adherence to best practices
• Foster a unified, collaborative culture that supports employee engagement and growth
• Oversee daily operations across multiple clinics, ensuring efficiency and consistency
• Align clinical and operational strategies with dyad partners and regional leadership
• Manage resource planning, forecasting, and project delivery
• Support strategic initiatives and partnerships within the market
• Ensure compliance with healthcare regulations and organizational policies
• Serve as a thought leader, bringing innovative ideas to improve care and operations
• Maintain a dual focus on operational and financial performance while advocating for employee engagement and patient experience
• Monitor KPIs and financial performance across the group practice
• Own budgeting, forecasting, and financial reporting
• Implement incentive models that reward productivity, quality, and engagement
• Work with AD and Sales to identify and develop the strategic vision for targeted relationships with new and existing clients and oversee the execution of plans
• Collaborate with Sales to build and maintain strategic relationships with clients, referral sources, and healthcare partners

Senior Group Practice Manager

Financial Planning and Analysis

• Lead the annual budgets, monthly forecasts, strategic planning, and variance analyses for the Distribution business unit
• Adhere to the financial calendar ensuring milestones are achieved with ease, issues are resolved early, and resolutions communicated properly
• Provide leadership with routine and ad hoc reporting focused on identifying underlying business trends, and collaborate directly with stakeholders to identify opportunities for improvement
• Analyze financial and operational data, and develop financial models used to guide business decisions (e.g., profitability by customer/product line, price-volume-mix, margin analysis, waterfalls and bridges for variances, etc.)
• Create and deliver formal presentations of financial results to senior management (Monthly Business Reviews, Budget Presentations, Strategic Plan Presentations, etc.), being the finance voice behind the numbers in support of business partners – areas include, but are not limited to, revenue, cost of sales (Materials, Freight, Labor), operating expenses, Adjusted EBITDA, etc.
• Work with business partners to identify opportunities to improve financial performance
• Participate in a variety of assigned projects, preparing financial “what if” analyses and written reports
• Provide timely responses and deliverables to requests from internal customers from functions including Sales, IT, Marketing, Accounting, Corporate Finance, and other segment owners
• Review and enhance reporting and analytical processes and controls
• Design, automate, and deliver high quality standard monthly and quarterly reporting packages

Senior Financial Analyst – Distribution

Operations

• Leading and managing Lean Six Sigma projects to improve business processes and reduce waste and variation
• Provide leadership and support necessary to continuous improvement projects, applying Lean and Six Sigma tools to strategic projects and goals of the business
• Champions process improvement culture and lean program development; oversees the implementation of best practices across the entire supply chain
• Training, coaching, and mentoring team members in Lean Six Sigma methodologies
• Collaborating with cross-functional teams & engage with business leaders to identify opportunities for improvement and implement effective solutions
• Analyzing data and using statistical tools to identify root causes of problems and develop data-driven solutions
• Facilitating change management activities to ensure successful implementation and sustainability of improvements
• Communicating project progress, results, return on investment and impact to stakeholders
• Assist in the development and maintenance of quality system-related procedures as they evolve and support continuous improvement efforts
• Ensure compliance with company and government quality, safety and environmental regulations

Operational Excellence Manager

Program Manager

• Provide leadership to the integration of acquired businesses in collaboration with the Mergers and Acquisitions (M&A) team and the Hanger Resource Center (HRC).
• Plan and coordinate all aspects of acquisition integration from the introduction of the project to department leads through post-closing systems training and conversion.
• Work closely with Hanger M&A team to ensure integration plan is appropriately tailored.
• Drive continuous improvement efforts across all integration processes.
• Develop key performance scorecard and ensure routing post acquisition.
• Monitor, update, and propose changes to weekly acquisition key milestone reporting.

Mergers & Acquisitions Integration Program Manager

Bilingual

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients.

Medical Front Office Support, Spanish/English Bilingual

Administrative Assistant

• Manage incoming calls and visitors for principal(s) to ensure high customer service and responsiveness.
• Create and edit correspondence, presentations, and surveys.
• Arrange and participate in meetings, conferences, and project team activities.
• Manage, organize, and update relevant confidential data into documents, reports, presentations and email using computer applications.
• Arrange and coordinate complex travel reservations and expense reimbursement.
• Research and investigate information to enable strategic decision making by others.
• Assist in on-boarding new employees.
• Organize special projects.
• Maintain organized electronic filing system.
• Order and maintain relevant office supplies for effectiveness of personal duties.
• Build effective working relationships with senior Hanger executives, their teams and other executive assistants to ensure optimal service and office/phone back up plans.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Executive Administrative Assistant

Human Resources

• Demonstrate success as a trusted partner for business leaders at dispersed manufacturing sites
• Lead Human Resources efforts for organizational effectiveness, performance management, and workforce planning that drives growth.
• Lead a national HR/employee relations team, serving multiple business units and marketplaces.
• Play a pivotal role within the Senior Human Resources Leadership team, offering insights into HR's strategic direction and representing the perspectives and requirements of the supported business units.
• Spearhead the execution of HR programs within the respective business units, offering expert insights on organizational and leadership gaps, and providing consultation and coaching to regional business leaders, managers, and employees to drive business objectives and nurture positive employee relations.
• Engage with line leaders on critical matters such as succession planning and leadership development.
• Demonstrate the ability to influence both business and HR priorities at a strategic level.
• Ensure accurate record-keeping and reporting of performance ratings.