Pastoral Counseling Adjunct
Liberty University
Spring
Patient Financial Counselor I
Hanger, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Mid-LevelSenior
About the role
- Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services.
- Determine and verify patient insurance coverage and eligibility for financial assistance programs.
- Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.
- Promote the values of Hanger.
- Communicate well with patients and insurance companies over the phone or fax.
- Coordinate patient care with clinics.
- Document and report payment information timely and accurately.
- Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames.
- Negotiate and strategize patient payment arrangements.
- Update patient accounts and balances.
- Collect patient payments over the phone.
- Review and process patient and insurance company forms.
- Follow policy and procedures in regard to financial screening, arrangements and third-party demands.
Requirements
- Typically requires less than 1 year of related experience.
- Medical field experience collecting payments, call center experience, customer service handling difficult conversations.
- Preferred – experience in high volume medical office.
- High School or equivalent education.
- Strong organizational, analytical and problem solving skills.
- Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment.
- Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions.
- Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
- General knowledge of HIPAA and other medical insurance regulations and terminology.
- Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding.
- Knowledge of FDCPA.
- Proficient computer software; such as MS Word, Excel, and automated billing systems.
- Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
- Familiar with general medical terminology.
- Understanding of state, federal and regional collection and reimbursement laws.
- Must have an enthusiastic and positive attitude.
- Ability to work independently, exercise creativity, and be attentive to detail.
- Proficiency with basic math and accounting skills.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingcollectionsinsurance verificationfinancial arrangementsICD-9ICD-10HCPCCPT codingbasic math skillsaccounting skills
Soft skills
organizational skillsanalytical skillsproblem solvinginterpersonal skillscommunication skillsflexibilityteam playerattention to detailcreativityintegrity
