Licensed Mental Health Counselor, LPC, LMHC
Ascend Healthcare
Loan Counselor, Bilingual Spanish
Zippy
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Connecticut, Florida, Illinois, Louisiana, Maryland, Missouri, Montana, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Conduct outbound calls to our customers who are behind on home loan payments, demonstrating professionalism and empathy throughout interactions.
- Assess customers' financial situations, understanding the reasons behind payment delinquency, and collaborate to find suitable solutions
- Utilize strong negotiation skills to establish feasible payment plans or alternative arrangements while adhering to company policies and regulations.
- Accurately document all customer interactions and agreements, ensuring compliance with legal and company requirements.
- Educate customers on the importance of timely payments, potential consequences of non-payment, and available resources to support them.
- Resolve customer concerns and disputes effectively, maintaining a positive and professional relationship to encourage continued cooperation.
- Provide regular updates on collection efforts, identifying trends and recommending improvements to management
Requirements
- 2+ years of experience in collections or similar role
- Proven track record of achieving outstanding customer satisfaction
- Comfortable working in a fast-paced startup environment
- Willingness to maintain and ensure a high level of integrity
- Excellent written and verbal communication skills
- Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software
- Fluent in Spanish
Benefits
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsnegotiationcustomer satisfactionfinancial assessmentpayment plansdocumentationcompliance
Soft skills
professionalismempathycommunicationproblem-solvingrelationship managementintegrity
