HAIAR GmbH

Technical Customer Success

• Zentrale Ansprechperson für unsere Kunden nach dem Projektstart
• Analyse von Kundenprozessen und Ableitung sinnvoller Automatisierungsansätze
• Durchführung und Begleitung von Strategie- und Prozessworkshops
• Übersetzung von Kundenanforderungen in klare technische Anforderungen für das Tech-Team
• Operative Umsetzung von Low-Code- und Automatisierungslösungen
• Enge Zusammenarbeit mit Produkt- und Entwicklungsteam
• Strukturierte Rückmeldung von Kundenfeedback zur Weiterentwicklung der Software
• Begleitung von Kunden auf Projektverantwortlichen- und Geschäftsführer-Ebene

Technical Customer Success Manager – AI, Prozessautomatisierung

Backend Engineer

• Architect and further develop our Python backend with a focus on AI systems.
• Design and implement RAG architectures for production use cases.
• Build and maintain AI pipelines (ingestion, retrieval, context management, inference).
• Design and orchestrate agent workflows, including state and error handling.
• Evaluate trade-offs between quality, latency, cost, and scalability.
• Ensure stability, monitoring, and long-term maintainability.

Backend Software Engineer – AI Systems

• Central point of contact for our customers after project start
• Analyze customer processes and identify appropriate automation approaches
• Conduct and support strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Operational implementation of low-code and automation solutions
• Close collaboration with product and development teams
• Provide structured feedback from customers to drive software improvements
• Support customers at project-manager and executive levels

Technical Customer Success Manager – AI, Process Automation

Frontend Engineer

• Develop and enhance our frontend using Next.js (App Router)
• Implement UI components and user flows based on existing designs
• Ensure a clean frontend architecture and good maintainability
• Work closely with the backend and product teams
• Integrate backend APIs and understand data flows
• Contribute to product decisions from a user and UI perspective
• Continuously improve performance, structure, and the user experience

Technical Customer Success Manager – AI, Prozessautomatisierung

Backend Software Engineer – AI Systems

Technical Customer Success Manager – AI, Process Automation

Frontend Software Engineer