Account Executive

• Serve as the executive-level point of contact for assigned strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer health.
• Act as H1’s ambassador within customer steering committees, ensuring alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive expansion opportunities into new business units, geographies, or product lines.
• Partner with H1’s Legal, Finance, and internal stakeholders to negotiate renewals, expansions, and complex agreements.
• Identify, prospect, and acquire new CRO customers; own the full sales cycle for new logos — from prospecting and discovery through negotiation and contract execution.
• Collaborate with Marketing and Business Development teams to build pipeline and accelerate market penetration.
• Seamlessly transition new customers into long-term strategic accounts with support from Customer Success and Implementation teams.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
• Accurately forecast quarterly revenue (both new and expansion) across your accounts and pipeline.
• Maintain rigorous CRM hygiene, ensuring all pipeline, account, and deal activity is documented and up to date.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

Account Director – Strategic CRO Accounts

Account Executive, CRE

Account Executive

Account Executive, Strategic Clients

Mid-Market Account Executive, SaaS Restaurant Sales

Account Director