Gympass

Manager

• Deploy Wellhub’s global Wellbeing Engagement (WE) strategy and best practices in the Brazil market, assuring correct execution.
• Lead the Implementation team to develop a toolbox of initiatives to support client requests, adjusting processes and ensuring flawless execution.
• Define and execute the Year Events Calendar, ongoing events and cross-client initiatives.
• Define and execute on-site strategy, improving cost efficiency, processes, productivity, inventory control, and logistics.
• Define virtual engagement initiatives, improving webinar experience, process, and scalability.
• Partner with planners to identify opportunities and propose solutions to address clients’ needs.
• Responsible for budget control and payment process; manage relationships with 3rd party vendors.
• Work with multiple internal and external stakeholders to enable initiatives and projects.
• Lead, coach and develop the team.
• Live the mission: inspire and empower others by genuinely caring for wellbeing and fostering work-life balance.

Senior Manager, Regional Engagement

Full-stack Engineer

• Architect, build, and deploy high-quality backend solutions for Check-in & Booking team.
• Lead technical discussions and mentor other engineers.
• Perform insightful pull-request reviews and build reusable code.
• Participate in and/or lead architectural decisions, create and update design docs.
• Ensure long-term technical health of journeys and own critical features.
• Take part in incident resolution and troubleshooting in production.
• Collaborate with product, UX, and data teams to improve user experience and impact business.
• Follow up on engineering SLOs and product KPIs, ensuring accountability.

Senior Software Engineer

Frontend Engineer

• Design, develop, test, deploy, maintain and improve applications focusing on performance, scalability, and resilience.
• Work in a collaborative and agile environment that prioritizes people over process and is laser-focused on productivity.
• Work with cutting-edge technologies on a global scale.
• Be accountable for architectural decisions and identify improvement opportunities; bring innovation to the table.
• Plan and prioritize daily work and larger initiatives; play a key role in planning.
• Interact with stakeholders to define the best approach to fulfilling business requirements.
• Support other team members by sharing knowledge, driving pair-programming and mentoring sessions.
• Ensure successful delivery of projects and promote the long-term technical health of services.
• Build integrations with 3rd party APIs and tools.
• Support data-driven discussions within your area and across business areas.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Frontend Software Engineer, B2B Acquisition

• Lead frontend development in the BASE Focus Area, influencing architecture and design decisions across teams.
• Design and implement straightforward solutions to complex scenarios, ensuring scalability and maintainability.
• Work closely with product managers and designers to translate vision and needs into technical solutions and communicate with engineering team.
• Serve as a focal point in communications with other teams and areas of the company.
• Serve as a technical reference to the team and across the company.
• Mentor and guide other engineers, fostering technical excellence, ownership, and collaboration.
• Take end-to-end ownership of critical product flows and deliveries, participating from product lifecycle start through technical approaches and delivery.

Frontend Software Engineer, Specialist

• Lead frontend development in the BASE Focus Area influencing architecture and design decisions across teams.
• Design and implement straightforward solutions to complex scenarios ensuring scalability and maintainability.
• Work closely with product managers and designers to translate vision and needs into technical solutions.
• Serve as focal point in communication with other teams and areas of the company.
• Serve as technical reference and gain recognition across the company.
• Mentor and guide other engineers fostering technical excellence, ownership, and collaboration.
• Take end-to-end ownership of critical product flows and deliveries; involved from beginning of product lifecycle partnering with product and design; define technical approaches; deliver high-impact solutions ensuring performance, reliability, and product excellence across BASE services.

React Native Software Engineer

Customer Support

• Provide client support across multiple channels (email, chat and phone)
• Resolve complex technical issues for clients, including billing, employee eligibility, and general account questions
• Operate within Wellhub's quality, productivity, and operational indicators
• Adhere to knowledge bases and processes according to the contract reason
• Meet Wellhub's quality standards and SLAs for first reply and full resolution times
• Immediately escalate critical cases and/or those with SLAs breached by support teams to leadership
• Systematically gather and synthesize client feedback to identify trends and contribute to product/service enhancements and inform strategic business decisions
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues

Client Support Specialist

People Operations

• Oversee operational aspects of People Operations in Europe, especially Spain and Italy.
• Support People activities that require in-person attendance in Europe.
• Assist the People Ops Manager with daily tasks.
• Manage employee lifecycle documents.
• Oversee payroll processes for Italy and Spain.
• Ensure HRIS data is up to date.
• Manage correspondence in Italy and Spain (remotely).
• Ensure internal processes comply with local law.
• Continuously evaluate and improve processes and procedures to enhance operational efficiency.
• Support other stakeholders with general administrative tasks and ensure coverage during absences.
• Live the mission: promote wellbeing and a supportive environment for colleagues.