Analyze performance indicators, backlog and SLAs, identify root causes and propose improvements.
Develop reports, dashboards and tools that support decision-making.
Automate operational processes and routines to increase efficiency and reduce errors.
Maintain the knowledge base up to date and ensure alignment with team strategies.
Collaborate with different areas (operations, product, technology and leadership) to implement improvements and monitor results.
Contribute creative ideas and solutions to optimize workflows and internal experiences.
Participate in projects focused on innovation, automation and continuous process improvement.
Ensure data accuracy and integrity across all analyses and deliverables.
Live the mission: inspire and empower others, genuinely caring for yourself and colleagues. Bring wellbeing to the center of work by creating a supportive environment where everyone feels comfortable taking time off and seeking work–life balance.
Requirements
Experience in data analysis and process improvement.
Intermediate English (advanced is a plus).
Hands-on experience with Excel/Google Sheets and BI tools (Looker, Metabase, etc.).
Basic knowledge of SQL and automation languages such as Python, HTML and JavaScript.
Strong analytical reasoning and problem-solving skills, including root-cause analysis and risk mitigation that may impact results.
Experience implementing AI projects and automation tools.
Experience with ERP systems (e.g., NetSuite) and CRM platforms (e.g., Salesforce).
Good communication skills and ability to collaborate with multidisciplinary teams.
Detail-oriented, autonomous and results-driven.
Benefits
WELLHUB: Free Gold+ plan with access to thousands of gyms and studios, digital fitness programs and online resources for meditation, nutrition, mental health support, sleep routines and more. You can also add up to 3 family members to your plan so those who matter most to you have access to wellbeing resources.
WELLZ: A comprehensive mental wellbeing resource. Wellz provides personalized journeys combining weekly cognitive behavioral therapy sessions (52 per year) with on-demand content.
HEALTH & CARE: Health insurance, dental plan and life insurance.
FLEXIBLE SCHEDULING: Flexibility is not only about where we work — it also includes shaping how and when we work. In partnership with your leaders, people set schedules to align with different time zones, team needs and personal routines.
FLEXIBLE WORK: With a work model that prioritizes flexibility, we offer hybrid and remote positions so you have the freedom to work in the way that works best for you. The work model for this specific role can be discussed with the recruiter and leadership. When you join Wellhub, you can also use our home office reimbursement to set up your home workspace.
PAID TIME OFF: Time to disconnect and recharge is important. We offer vacation after 6 months of employment; 3 days off per year; 1 additional day off for each year of tenure (up to 5 days total); and 1 day off during your birthday month.
PAID PARENTAL LEAVE: Welcoming a new family member is a special moment. We want every employee to be truly present and enjoy this time with family. We offer 100% paid parental leave to all new parents. Birth parents are also entitled to extended leave under the Empresa Cidadã program and to a ramp-back period, during which they can work part-time while adjusting to the new routine.
PROFESSIONAL DEVELOPMENT: Access global learning platforms, participate in interactive sessions, build your personalized development roadmap and explore internal mobility opportunities. We focus on continuous learning and feedback to support your personal and professional growth.
CULTURE: Join a dedicated team that pushes boundaries, supports one another and creates lasting impact in corporate wellbeing. We succeed together, fostering trust through transparent communication and a culture where every perspective matters.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess improvementExcelGoogle SheetsBI toolsSQLPythonHTMLJavaScriptautomation