Analyst

• Be the operational and relationship interface for Karizoda, ensuring excellence in customer service (CS) and the smooth execution of strategic and operational initiatives.
• Accompany the CEO in meetings (internal/clients) and lead meetings autonomously.
• Translate defined actions into clear, organized tasks with deadlines in the project management platform (e-Kyte).
• Follow up on team deliverables and report status updates to the client.
• Serve as the focal point for daily operational communication with clients (WhatsApp, email).
• Implement a customer success program, structuring the customer lifecycle (Onboarding, Ongoing, Offboarding).
• Implement KPIs: run NPS and CSAT surveys and calculate clients' health scores.
• Prepare performance progress reports (KPIs/OKRs) and executive presentations (Canva).

Relationship Analyst

Tax/Fiscal Analyst, Mid-level

Process Analyst (Mid-level)

Senior Product Analyst

Dispute Analyst

Center of Excellence Analyst PL - CAM - Hangar