Analyst

• Map, analyze and optimize organizational processes and customer journeys within IT systems;
• Diagnose bottlenecks and propose solutions based on methodologies such as Lean Six Sigma, PDCA, TQM and MASP;
• Define and monitor KPIs and performance indicators, ensuring operational efficiency and delivery quality;
• Develop dashboards and executive reports (Power BI, Tableau, advanced Excel) to support strategic decision-making;
• Collaborate with development and quality teams, identifying defects, assessing test coverage and proposing product and process improvements;
• Ensure compliance with internal policies and standards (ISO 9001, LGPD, ITIL, COBIT);
• Facilitate agile ceremonies (planning, reviews, retrospectives) and work collaboratively in multidisciplinary squads;
• Support innovation and automation initiatives, including RPA, APIs and system integrations;
• Identify data-driven insights, anticipating trends and opportunities for continuous improvement.

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