GXO Logistics, Inc.

Customer Support

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

Customer Service Representative

Manager

• Overseeing the successful implementation of new client business and continuous improvement
• Work closely with cross-functional teams to ensure that new clients are set up for success
• Ensure distribution and fulfillment services meet client needs and requirements
• Define the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs
• Provide onsite support throughout the project and assist in coordinating resources during go-live
• Implement and maintain operational processes and procedures
• Coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service
• Conduct regular status meetings with clients and internal teams to track progress
• Develop and maintain strong relationships with internal stakeholders and external clients
• Lead and coach the implementation team throughout the project to ensure a successful launch of complex and strategic new business
• Oversee the development of contractual documents and addendums
• Identify and manage risk throughout the project, ensuring communication to all stakeholders

Implementations Manager

Operations

• Establish work schedules, assign jobs and train staff
• Guide, counsel and encourage employees; improve potential and champion high standards
• Establish and maintain effective relationships with onsite customers and other key partners
• Provide a safe and secure work environment through training and safety inspections
• Assist with evaluating employee performance, providing written and verbal feedback
• Implement and carry out all company policies, procedures and standards

Senior Operations Supervisor – 2nd Shift

Engineer

• Identify facility design requirements based on activity levels, product dimensional profiles and product flow and transportation methods
• Specify material handling and storage equipment solutions
• Recognize and specify use of automation where justified
• Identify office equipment and facility up-fit requirements
• Create equipment and operating supply lists, and provide purchase requisitions
• Develop IT equipment (hardware and cabling) requirements based on activity levels and work content
• Establish tasks and processes required to complete proposed work content

Senior Industrial Engineer

Software Engineer

• Create inspection programs for CMMs (coordinate measuring machine) to measure the physical characteristics of parts to ensure they meet quality specifications.
• Strong computer skills including Microsoft Office experience (Word, Excel and Outlook)

CMM Programmer – 1st Shift

• Maintain responsibility for the overall P&L to meet established budgets and forecasts
• Ensure the effectiveness of the operation’s communication, interaction and relationship with company drivers
• Oversee the management of tractor maintenance, compliance and service delivery
• Track operational performance, including on-time pickup and delivery, volume, equipment balance and empty miles
• Ensure driver recruiting and retention meets established fleet size goals
• Identify opportunities to increase performance, improve processes and find efficiencies, and coordinate with leaders to implement solutions
• Investigate and determine the root cause of all service failures; implement corrective actions whenever necessary
• Develop and modify operational policies and procedures to meet customer service requirements on both new and existing processes
• Maintain a safe work environment and foster a positive team dynamic, resolving employee relations issues and administering corrective action as required
• Ensure annual profit, efficiency and quality goals are attained at each client engagement
• Direct capital expenditure and asset deployment activities

Transportation Manager

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Data Center Operations Supervisor – 1st Shift

• Supervise the team and provide training and coaching to improve performance
• Review workload and assign tasks to employees
• Monitor work quality to consistently deliver exceptional customer service
• Oversee processes to ensure maintenance activities are completed accurately and on time
• Properly maintain, inspect, and repair machines, equipment, and warehouse facilities in a safe manner
• Communicate well with leadership, team members and other departments
• Implement company policies and safety procedures to ensure team compliance
• Always maintain a clean environment

Operations Supervisor – 1st Shift

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

Warehouse Operations Manager – 1st Shift

Mechanical Engineer

• Responsible for leading the development of a design package that may include material flow diagrams, facility layouts, material handling equipment designs, automation designs, storage media designs, process designs, slotting, pick path analyses
• Overall responsibility for managing all engineering activities during the implementation phase including automation and material handling vendor management and systems and equipment installation and testing
• Collaborates with Data Analytics team to analyze client data to determine order profiles, storage media application, product slotting, velocity, SKU affinities, ABC analysis
• Prepares engineering calculations and documents to describe solution and detailed operating concepts such as storage and shipping capacity, facility sizing, zoning, slotting, waving, etc. and facilitates reviews with key work stream leads including engineering peers, WMS Implementation, and operations
• Designs the overall facility layout, storage media, and flow paired with the appropriate equipment supporting the Concept of Operations
• Supports the business development process by supporting the solutions team’s response to RFPs including developing materials and presenting to potential clients
• Evaluate and compare manual and automated warehouse solutions, develop detailed ROI, payback, and use these insights to drive data‑based warehouse layout, process, and design recommendations
• Leads detailed engineering process on new business awards to take the design from conceptualization to full detailed design ready for implementation by performing data analyses, developing material handling specifications, working with vendors to obtain quotes, and generating a detailed, engineered AutoCAD layout with fitment into the selected facility
• Joint Planning Sessions with client and conducts gap analysis to ensure issues are resolved; identifies changes to the scope when they occur and provides necessary documentation and escalation
• Participates on a team responsible for the implementation of new business by preparing WMS configuration documentation that includes all needed locations, slotting, zoning, sequences for put-away and picking, and allocation rules for the facility
• Supports the identification and design of new WMS and interface requirements needed for development
• Manages material handling and automation vendors through schedule, permitting, installation, commissioning, punch lists, etc. and validates all equipment installation, including necessary performance testing
• Post go-live support and troubleshooting
• Provides leadership and develop/mentor junior engineers

Lead Warehouse Design Engineer

Implementation Specialist

• Establish realistic goals and implement action plans for achieving set objectives for new business implementations
• Guide and direct project team members to ensure compliance with set standards, procedures and guidelines
• Ensure availability of financial, material and human resources required to complete a project successfully
• Evaluate progress to detect limitations or faults to seek solutions to a more efficient process
• Develop internal/external communication strategies useful in ensuring communication between various departments of the organization and clients
• Use specialized tools and techniques to delegate and ensure even distribution of tasks to project team members
• Participate in educational programs to update job knowledge and expand personal network
• Motivate team members to meet project goals by effectively carrying out their responsibilities
• Offer effective solutions to meet set targets and satisfy client requirements
• Manage every aspect of projects, including planning, communication, risk assessment and resources
• Create a collaborative, enjoyable work environment that is conducive to effective creative thinking

Project Implementation Manager

Account Manager

• Handle relationships with domestic and international customers
• Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
• Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
• Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
• Audit QMS documents
• Participate in managing quality systems and continuously improving processes within the facility
• Contribute to quarterly business reviews and presentations

Program Manager

• Facilitate classroom-based and virtual training programs in an engaging manner and able to relate classroom materials to real-world situations.
• Conduct on-the-job functional training as well as performance measurement.
• Gather and document metrics related to training, such as attendance and feedback; document lessons learned to incorporate into future training efforts
• Provide remedial training and coaching as needed to ensure ongoing competency and effectiveness
• Provide train-the-trainer support for field training team.
• Provide assistance to edit and update training content and support materials that are readily accessible to learners, including job aids, classroom training documents, etc.

Program Manager, Learning and Development

Human Resources

• Responsible for the full scope of Human Resources (HR) activities, including staffing, training and development, compensation, and benefits administration, and maintaining a union-free work environment.
• Work closely with the operations team and provide counsel and guidance regarding policies, procedures, and state and federal regulatory compliance requirements.
• Facilitate new hire orientation and ensure a positive onboarding experience.
• Assist supervisors with performance management, including delivering disciplinary action for hourly employees.
• Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential, and in compliance with company policies and government regulations.