GXO Logistics, Inc.

Human Resources

• Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirements
• Keep management and operations apprised of internal and external HR developments that may impact overall effectiveness
• Facilitate new hire orientation and ensure a positive onboarding experience
• Assist supervisors with performance management, including delivering disciplinary action for hourly employees
• Maintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulations

Senior Human Resources Generalist

Customer Support

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Customer Service Representative – 1st Shift

Analyst

• Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
• Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
• Conduct training for software maintenance, startups and upgrades
• Create training documents and resources for system users
• Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
• Proactively communicate with customers, employees and the management team to ensure necessary requirements are met

Analyst, Implementation – 2nd Shift

Customer Success Manager

• Handle relationships with domestic and international customers
• Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
• Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
• Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
• Audit QMS documents
• Participate in managing quality systems and continuously improving processes within the facility
• Contribute to quarterly business reviews and presentations

Manager

• Directly support development and deployment of the GXO Lean Management platform for selected supply chain sites
• Identify internal and external best practices that can be internalized and replicated across the GXO supply chain footprint
• Serve as a change agent for culture change and the use of leadership standard work at all levels of the organization
• Mentor Site Managers and staff in the use and value of process improvement methodologies under the Lean Management principles
• Partner with management teams to assess current processes and identify process improvement opportunities
• Organize teams and drive improvement projects around under-performing processes
• Identify, engage, mentor and develop talented candidates to become Lean and Six Sigma practitioners, Lean leaders and/or Kaizen facilitators
• Meet or exceed annual cost savings run rate target for all responsible sites
• Track overall progress of GOS deployment program in terms of stated goals, particularly around cost savings and training targets; report site deployment and project execution progress using standard reporting templates

Continuous Improvement Manager

Operations

• Lead the delivery of all transport and warehouse operations for the Cambuslang B&Q Distribution Centre
• Ensure contractual KPIs, service levels and customer requirements are consistently achieved
• Manage daily activities across transport and warehouse teams
• Oversee operational planning, resource levels, agency usage and cost control
• Produce, analyse and present operational reports
• Build strong relationships with the customer and GXO senior stakeholders
• Ensure legal compliance across transport operations
• Drive continuous improvement and change initiatives
• Resolve customer service issues and manage discrepancies
• Maintain a safe, compliant and high-performance environment

Transport and Operations Manager

Financial Planning and Analysis

• Deliver weekly and monthly financial reporting, including costings, management accounts, and customer reports
• Support the month-end process, including journals, accruals, prepayments, and balance sheet reconciliations
• Provide variance analysis and insightful commentary to support operational decision-making
• Assist with budgets, forecasts, and rolling financial planning
• Attend customer meetings and present financial updates, highlighting key cost drivers and risks
• Build strong relationships with stakeholders across finance, operations, and external clients

Assistant Finance Manager

• Lead sustainability, safety, and Environmental, Social and Governance (ESG) strategy and actions across multiple facilities
• Drive compliance with environmental regulations to minimize impact on the environment
• Promote continuous improvement efforts across multiple sites to achieve compliance and sustainability goals
• Analyze data, track progress, and prioritize actions needed to achieve targets
• Gain organizational support for initiatives and projects; communicate progress to key stakeholders
• Track and report environmental compliance metrics; develop solutions and respond to evolving regulatory requirements
• Communicate regularly with Operations, Facilities and Leadership on metrics, environmental risks of activities, potential or actual violations, audit results
• Assist with review and investigation of incident reports associated with environmental spills and compliance
• Compile findings and recommendations for corrective actions into summary reports
• Provide insight on environmental governance, risk management and controls to reduce the risk of violations
• Liaise with external environmental regulatory agencies
• Develop, implement and manage EHS key performance (KPIs)

Senior Manager – Environmental Health and Safety, Hazardous Chemicals Logistics Operations

• Manage the customer experience and establish a strategic direction and plan for customer account growth
• Lead the development of effective growth strategies
• Drive new account growth through effective solutions development
• Ensure contractual compliance and that customer obligations are met
• Direct capital expenditure and asset deployment activities
• Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
• Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly
• Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes
• Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

Senior Programs Manager – 1st Shift

Procurement

• Partner with stakeholders to build alignment on strategic goals and define sourcing specifications and cost reduction objectives
• Complete complex analyses for assigned projects and identify category area business and product trends
• Implement negotiation strategies and identify high impact sourcing-related solutions to meet/exceed business objectives
• Evaluate third-party providers of goods and services
• Establish and maintain relationships with third-party providers, act as a corporate liaison to current and potential suppliers and business owners in support of company strategic sourcing initiatives
• Conduct vendor performance reviews; prepare and present QBRs (Quarterly Business Reviews) to the immediate team and to executive leadership
• Manage RFPs by conducting requests for proposals, information, quotes and reverse auctions as required via RFx through use of strategic sourcing platform tools
• Lead/facilitate sourcing projects through the full project lifecycle while managing and mitigating risk
• Utilize lean concepts to drive process improvement and cost reductions without compromising business strategies and/or quality
• Assist in the development of company and department standards; manage within those as well as applicable laws to ensure ethical negotiation and to preserve procurement reputation of GXO Logistics

Procurement Manager

Accounting Manager

• Ensure consistency in control design, documentation standards, and execution across all regions by establishing clear expectations, reviewing control language for precision, and promoting alignment in how controls are evidenced and maintained
• Oversee AuditBoard governance, including timely control updates, certifications, proper archiving of prior-year controls, user access oversight, and identification of system enhancements to improve efficiency and reporting accuracy
• Drive the Annual Design Assessment (ADA) process by coordinating timelines, reviewing submissions for quality and completeness, challenging control design where necessary, and ensuring updates are appropriately reflected in the system
• Evaluate the SOX impact of system implementations, organizational changes, process redesigns, acquisitions, and other business transformations to determine scoping implications, new control requirements, or modifications to existing controls
• Ensure deficiencies are properly evaluated, supported with sufficient evidence, and aggregated in accordance with SOX methodology, including root cause analysis, severity assessment, and alignment with management’s conclusion
• Support walkthroughs and PBC coordination by preparing documentation, aligning control owners on expectations, facilitating auditor discussions, and proactively addressing follow-up inquiries to minimize rework
• Strengthen IPE governance and key report testing by ensuring completeness and accuracy procedures are clearly documented, reports are appropriately validated, and testing standards are applied consistently across manual and automated controls
• Identify and deliver SOX training requirements by assessing knowledge gaps (particularly for new control owners), developing targeted training materials, and providing ongoing education to reinforce accountability, documentation standards, and control awareness

Senior Accounting Analyst, SOX Compliance

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Senior Supervisor, SC Operations

Security Engineer

• Serve as the primary Information Security point of contact for designated corporate and regional business functions
• Partner with senior business leaders to integrate Information Security into strategic initiatives, operational planning, and organizational change
• Align Information Security priorities with business objectives and operational realities while securing executive sponsorship
• Identify, assess, communicate, and oversee remediation of cyber and information security risks in collaboration with GRC
• Represent Information Security in customer, supplier, and cross-functional engagements, including incident response and assurance activities

Director of Business Information Security

• Prepare operational analyses of services, projects or general business functions
• Maintain databases; extract information and develop metrics and scorecards to measure and improve overall performance
• Research operations, including performance and productivity data, error rates and root causes; review reports to identify operational issues across departments
• Prepare related reports, graphs, charts, presentations and other documents to support analyses
• Utilize systems and software to develop and maintain reporting tools to support business decisions
• Perform supplier and location waste walks to generate cost-saving ideas for the pipeline

Logistics Analyst, 1st Shift

• Consolidate, track, trend and report on operational data derived from multiple data points
• Create daily, weekly and monthly reports and other presentations for senior leadership and key stakeholders
• Provide tools to operations management and process managers to detect problem areas in real time; take timely action when problems occur
• Develop tools, reports, techniques and/or assist with implementing reporting systems for operational support, including ensuring reporting consistency and standardized formatting, creating professional presentations, and documenting processes and issues
• Review and create subsequent reporting and process enhancements